Urology healthcare support worker | University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Urology Direct Clinic

Hours

Wednesday–Friday, 08:00–16:00

(Some flexibility may be considered)

We are looking for an enthusiastic and motivated Healthcare Support Worker to join our busy and forward-thinking Urology Direct team.

This is an exciting opportunity to work within a supportive and fast-paced specialist service, caring for patients with a wide range of acute and chronic urological conditions. The successful candidate will demonstrate excellent interpersonal and communication skills, a compassionate bedside manner, and a proactive approach to patient care.

This role would suit an experienced Healthcare Support Worker, although we would also welcome applications from apprentices or individuals keen to develop within healthcare.

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Main Duties and Responsibilities

Support clinicians in the delivery of high-quality patient care within the urology outpatient setting

Provide compassionate, professional, and dignified care to all patients

Perform male and female catheterisation (training can be provided if required)

Undertake venesection and cannulation where competent to do so

Chaperone during examinations and procedures as required

Receive and manage telephone referrals from GPs, Emergency Departments, community teams, and patients and document accurately.

Liaise with community nursing teams and complete referrals where appropriate

Arrange and coordinate ongoing clinical supply orders for patients

Ensure clinic rooms are appropriately prepared and stocked

Escalate concerns appropriately and work within own level of competence

Work both independently and as part of the wider multidisciplinary team

Develop autonomous working practices once deemed competent and appropriately trained.

About You

The successful candidate will

Be enthusiastic, caring, and motivated

Have excellent interpersonal and communication skills

Demonstrate a calm, professional, and empathetic bedside manner

Be proactive and willing to learn new skills

Thrive in a busy clinical environment

Work well both independently and within a team

Have good organisational and time management skills

Be confident communicating with patients and healthcare professionals via telephone and face-to-face interactions

Desirable Skills and Experience

Previous experience working in an acute hospital setting

Male and/or female catheterisation experience

Venesection and cannulation skills

Experience within outpatient, acute, or urology services

Knowledge of clinical documentation systems

Training and support will be provided for the right candidate.

This vacancy does not meet the Home Office threshold for sponsorship; therefore, we are unable to accept applications from candidates who do not have the right to work in the UK.

This advert closes on Friday 29 May 2026