Front Office Associate

Lingfield Park Marriott Hotel & Country Club

We are looking for a professional, friendly, and enthusiastic Front Office Associate to join the team at Lingfield Park Marriott Hotel & Country Club.

As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience from check-in through to departure. This is an exciting opportunity for someone who enjoys working in a fast-paced hospitality environment and takes pride in delivering exceptional customer service.

Main Responsibilities

Welcoming guests and delivering a high standard of customer service at all times

Managing guest check-ins and check-outs efficiently and professionally

Handling guest enquiries, requests, and complaints in a courteous manner

Processing reservations, payments, and daily reports accurately

Answering telephone calls and responding to emails promptly

Supporting other departments to ensure a seamless guest experience

Maintaining high standards of presentation within the Front Office area

Ensuring all Marriott brand standards and procedures are followed

What We Are Looking For

Previous customer service or hotel reception experience is preferred but not essential

Excellent communication and interpersonal skills

A positive, can-do attitude with a passion for hospitality

Strong organisational skills and attention to detail

Ability to remain calm and professional under pressure

Flexibility to work shifts, including evenings, weekends, and bank holidays

Good IT skills and confidence using booking systems

Work perks for being a Front Office Associate

Annual passes to attend any of our 21 venues

Discounted food & ARC days out

Cycle to work scheme

Holiday allowance increasing with length of service up to 28 days

Company life assurance scheme

Discretionary group annual bonus schemes to reward your hard work

Support with study through our study assistance schemes

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.