HR Services Manager

Communication Communicates by email, phone and face to face. Communicates with HR team members, payroll staff, finance staff, Trust staff at all levels and third party suppliers. Communicates complex processes and HR policy interpretation when training on data entry and system usage processes. Analytical and Judgemental Skills/ Freedom to Act Most work is carried out within set procedures. However, some work is new and so will require the post holder to identify new process (with manager assistance). Problem solving skills are required on a day to day basis as the post holder may have to make decisions where the facts are not straightforward and there is conflicting information most likely to occur when assisting helpdesk callers and the HR Services Supervisor and or other team members. Planning and Organisational Skills Plans and prioritises team workloads. Plans and prioritises own day to day workload. Plans and prioritises medium to long term workload. Regular discussion with Line Manager relating to workload and task prioritisation. Post holder may be required to plan and administer short to mediuim term project groups/committees. Physical Skills Daily use of keyboard / computer Advanced keyboard skills required Combination of sitting, standing and walking Responsibility for Patients/Clients Responsibility for patients/clients is incidental. Policy and Service Responsibilities Responsible for the development and redesign of standard operating procedures for the HR Services Team in response to legislative and best practice changes. When required, amend and update relevant policies for the Trust and ensure that this is adhered to consistently in line with legal and best practice guidance. Responsibility for Information Lead in the maintenance and usage of

HR Systems including

Interrogating HR Systems (ESR) to access data as required. Reviewing HR Systems (ESR) data to ensure it is accurate and robust. Identifying data anomalies during and instigate corrective action as necessary. Please refer to the job description for further details.