HR Services Manager | Milton Keynes University Hospital NHS Foundation Trust

HR Services Manager

Department

HR Services

Band 6

Hours

37.5 per week, all MKUH roles will be considered for flexible working

About the role

Are you an experienced HR professional who thrives on leading teams, improving services, and making a real impact?

Do you enjoy combining people leadership, HR operations, and digital transformation?

If so, we’d love to hear from you.

We are looking for a dynamic and forward-thinking HR Services Manager to lead our HR Services function.

Reporting to the Head of HR Services & Systems, you will manage a team delivering

HR Services across

• Payroll (including staff benefits)
• Temporary Staffing
• General HR queries

What you’ll be doing

✅Leading and developing a multi‑disciplinary HR Services team

✅Ensuring consistent, timely and accurate delivery of payroll and HR services

✅Driving service improvement, innovation, and digital transformation

✅Overseeing outsourced payroll arrangements and system assurance

✅Providing senior‑level advice and support on complex HR and payroll issues

✅Strengthening governance, KPIs, SOPs and audit processes

✅Working closely with Finance, HR Systems, ESR teams and senior leaders

✅Designing and delivering training to managers and staff to build capability

✅Using workforce data to identify trends, risks, efficiencies and savings

Interview date

12 June 2026

We are unable to offer sponsorship for this role

We care We communicate We collaborate We contribute

“NHS Survey, 2024'' They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

This is a high‑profile, operational leadership role where you will influence how HR Services are delivered across the Trust, drive continuous improvement, and help shape the future of HR Services.

Who we’re looking for

We’re looking for someone who brings

• Proven experience managing HR services, payroll and/or shared services functions
• Strong people leadership and service management skills
• In‑depth knowledge of NHS payroll, ESR and temporary staffing
• Confidence working with senior stakeholders across HR, Finance and Operations
• A passion for continuous improvement, system optimisation and change
• Excellent communication skills and the ability to simplify complex processes

You’ll be someone who enjoys accountability, takes ownership, and brings energy and ideas to how services are delivered.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

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Communication

• Communicates by email, phone and face to face.
• Communicates with HR team members, payroll staff, finance staff, Trust staff at all levels and third party suppliers.
• Communicates complex processes and HR policy interpretation when training on data entry and system usage processes.

Analytical and Judgemental Skills/ Freedom to Act

· Most work is carried out within set procedures. However, some work is new and so will require the post holder to identify new process (with manager assistance).

· Problem solving skills are required on a day to day basis as the post holder may have to make decisions where the facts are not straightforward and there is conflicting information – most likely to occur when assisting helpdesk callers and the HR Services Supervisor and or other team members.

Planning and Organisational Skills

• Plans and prioritises team workloads.
• Plans and prioritises own day to day workload.
• Plans and prioritises medium to long term workload.
• Regular discussion with Line Manager relating to workload and task prioritisation.
• Post holder may be required to plan and administer short to mediuim term project groups/committees.

Physical Skills

• Daily use of keyboard / computer
• Advanced keyboard skills required
• Combination of sitting, standing and walking

Responsibility for Patients/Clients

• Responsibility for patients/clients is incidental.

Policy and Service Responsibilities

• Responsible for the development and redesign of standard operating procedures for the HR Services Team in response to legislative and best practice changes.
• When required, amend and update relevant policies for the Trust and ensure that this is adhered to consistently in line with legal and best practice guidance.

Responsibility for Information

· Lead in the maintenance and usage of

HR Systems including

• • Interrogating HR Systems (ESR) to access data as required.
• Reviewing HR Systems (ESR) data to ensure it is accurate and robust.
• Identifying data anomalies during and instigate corrective action as necessary.

Please refer to the job description for further details.

This advert closes on Friday 29 May 2026