Event Liaison Assistant Manager

Event Liaison Assistant Manager

Location

London, E14 5HP

Hours of work

40

Contract Type

Permanent

We are seeking an Event Liaison Assistant Manager to support the Events Manager in delivering a seamless, high‑quality client and event experience within a prestigious corporate banking environment.

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The role acts as a key liaison between the client, internal stakeholders and the events coordination team, ensuring consistent service delivery, operational excellence and strong people leadership.

Job Description

We are looking for a professional, client‑focused individual who will take responsibility for the day‑to‑day management and development of a team of Client & Events Coordinators.

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The postholder will ensure all meetings and events are planned and delivered to the highest professional standards and in line with contractual requirements.

Key Responsibilities​

Act as the primary point of contact for key client stakeholders, building strong, professional relationships.

Support the Events Manager in planning and delivering meetings, events and high‑profile client activity.

Ensure all meetings and events are fully briefed, planned and delivered to agreed standards.

Oversee day‑to‑day operations, including visitor management and telephony services.

Lead, coach and develop the Client & Events Coordinator team, including scheduling, performance management and training.

Maintain and keep onsite Standard Operating Procedures (SOPs up to date).

Provide a high‑quality welcome and client experience, both in person and through other communication channels.

Proactively troubleshoot issues and manage escalations, resolving them professionally and efficiently.

Professional and Personal Competencies/Qualifications

Previous experience in a client‑facing corporate, hospitality or events environment.

Proven people management experience with an approachable and supportive leadership style.

Experience supporting or delivering professional meetings and events.

Strong organisational skills with the ability to manage multiple priorities.

Excellent written and verbal communication skills.

Highly customer‑focused with a proactive, solutions‑driven mindset.

Strong attention to detail and the ability to remain calm under pressure.

Passionate about delivering outstanding client experiences, with strong problem‑solving and conflict‑resolution skills.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.