Scheduler

Job title

Scheduler

Job Category

Admin & Clerical

Hours per week

37

Location

Unit 11, The Tramsheds, Coomber Way, Croydon, London, CR0 4TQ, Southern Housing

Pay

£13.92 per hour

Job description

• Act as the key leader for specific patches within the Scheduling Diary. Liaise directly with residents and operatives to book new appointments or follow on works and ensure that works are diagnosed and scheduled correctly to achieve a first time fix target and to improve productivity.
• Manage the repairs raised and administer any scheduling changes to the diary, identifying training needs within the Property Administration team and CSC and keeping residents updated.
• Deal with resident queries in relation to repairs that are escalated to the Direct Services admin team.
• Work closely with the Lead Technicians to ensure all repairs raised are attended to within the Service Level Agreements and KPI’S are met.
• Have control over appointments with residents and Contractors/DLO and ensure that these are met with the assistance of the Property Administration Team.
• Oversee all urgent and emergency jobs to ensure works are raised and completed by the Property Administration team, within target and relevant databases updated.
• To ensure that any dealings with residents and stakeholders are professional, friendly and effective.

What you’ll need

Knowledge

Qualified to GCSE/O’Level standard or similar

• Good numeracy and literacy
• Experience of scheduling work in a maintenance environment and can demonstrate.
• Experience of delivering a front line, customer focussed service
• Experience of working in a housing management or maintenance environment.
• Experience of working in an inner city, multi-cultural environment and working closely with tenants