Security Receptionist

Job objectives and responsibilities

This Client Host role demands a high level of flexibility, mobility, and responsiveness. It is not a static or desk‑based position, but rather one that requires you to be visible, proactive, and consistently present across the operation.

The ideal candidate will

-Passion for delivering exceptional service and a commitment to creating a welcoming and professional environment.

-Greet and welcome all visitors and internal clients in a highly professional, courteous, and friendly manner, ensuring a positive first impression.

-Follow all on-site policies and procedures to uphold service standards.

-Answer all calls promptly and efficiently handle visitor queries and requests.

-Act as a key point of contact for visitors, hosts, and internal colleagues, ensuring seamless communication and coordination.

-Move confidently and efficiently between multiple floors and buildings, often at short notice.

-Be agile, quick‑thinking, and able to step into different areas of the business as needs arise.

-React rapidly to operational gaps, service pressures, or unexpected challenges, “hitting the floor running” at any moment.

Main duties

Reception & Visitor Management

-Professionally greet visitors and escort them to meeting rooms, lift or other designated areas.

-Understand and execute all procedures for all floors and departments, ensuring a thorough knowledge of the building layout and team operations.

-Operate the visitor management system efficiently, covering visitor management, room reservations, floor management, and event coordination.

Meeting Room Support

-Ensure meeting rooms are tidy, equipped, and that meetings do not overrun.

-Provide basic AV assistance as needed to support successful meetings.

Communication & Reporting

-Advise hosts upon guest arrival and maintain accurate visitor records.

-Report any faults or issues in the Reception area and meeting rooms to the Facilities Department.

-Monitor the request list and the reception inbox and respond to emails and requests promptly.

Administrative Support

-Assist with room reservations, administrative tasks, and supporting management with ad-hoc duties.

-Document all necessary information in the handover email when opening or closing shifts.

-Sweep internal and event floors by the end of business hours and prepare handover reports to be shared with reception and security teams.

Training & Team Support

-Take an active role in training new colleagues and supporting team members, sharing knowledge and best practices to ensure a consistent level of service.

-Attend necessary training courses to continuously improve skills and stay updated on policies and procedures.

Flexibility & Emergency Preparedness

-Demonstrate flexibility in adapting to changing work requirements and business needs, maintaining high standards at all times.

-Support emergency evacuations, adhering to safety protocols and QHSE procedures.

Person Specification

Customer Service Excellence

-Passionate about delivering outstanding customer service in a corporate environment, with a strong understanding of client expectations.

-Anticipates and responds to the needs of visitors and internal clients proactively, ensuring a seamless and pleasant experience.

-Maintains a welcoming and professional demeanor at all times, creating a positive atmosphere for guests and colleagues.

-Demonstrates empathy, patience, and active listening skills when dealing with client requests, complaints, or challenges.

-Takes ownership of problems and follows up on unresolved issues until a satisfactory solution is reached.

-Consistently goes the extra mile to exceed expectations, striving to leave a lasting impression on visitors and colleagues.

-Adapts communication style to suit the audience, showing cultural awareness and sensitivity in interactions.

-Upholds a polished and professional image, reflecting the brand's values and reputation through conduct and appearance.

-Embraces a service-first mindset, valuing and respecting all stakeholders and their unique needs.

Communication Skills

-Excellent telephone manners and communication skills, able to interact professionally and clearly with visitors, colleagues, and clients.

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Flexibility & Adaptability

-Extremely flexible in approach, willing to adjust to changing schedules and requirements.

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Attention to Detail & Multitasking

-Ability to multitask, prioritize responsibilities, and manage time efficiently to maintain smooth reception operations.

Professionalism & Teamwork

-Uphold a professional, courteous, and polished demeanor at all times.

-Be a proactive team player, supporting colleagues and leading by example.

Technological Competence

-Confident using PC applications, including Outlook, MRI, MS Word, and MS Excel.

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Working Hours and location

-This is a full‑time position that requires a high degree of flexibility to support early morning and evening coverage, depending on business needs.

-The role involves working across three buildings and providing support to cover operational gaps as required.

-Flexibility and mobility are essential to ensure seamless service delivery across all locations.