London Borough of Sutton • Sutton, London
About this role
About the Role and our Ideal Candidate
Responsibilities Overview
You will maintain, develop, and optimise the financial components of the Mosaic case management system for adult and children's social care services. You will lead the configuration of finance modules, including charging, payments, commitments, and budget codes, ensuring workflows align with statutory adult social care requirements and corporate finance procedures. You will act as a key liaison between social care services, the finance department, and software suppliers, coordinating monthly payment runs, supporting budget forecasting, and providing expert input for strategic financial transformation projects. You will also design and deliver targeted training programs to improve staff proficiency in the system.
Skills Required
You need strong technical knowledge of Mosaic (or an equivalent case management system's) finance functionality. You must possess excellent analytical skills, strong numeracy, and attention to detail, combined with a collaborative and solution-focused approach to resolving workflow issues. You must also be proficient in financial data validation, reporting, and dashboarding.
Experience
You should have hands-on experience in configuring charging rules, payment logic, and provider payment processes. You must have a strong familiarity with social care financial frameworks, including statutory guidance and local charging policies. Experience working confidently with finance teams, operational managers, and external suppliers is required.
Note
Knowledge of Business World or equivalent local authority finance systems is highly desirable.
Work location
Expected to be in the office at least 2-3 days per week.
Note
Shortlisting will be a two-stage process
Initial shortlisting from application.
Candidates will be required to undergo online programming skills testing before being
About Us
Within the Peoples Services Directorate (Adult Social Care, Children's Social Care & Education), the Insights & Delivery Service area is the operational process and analytical engine room of our directorate. This service area unites data intelligence, digital systems, business delivery, and quality assurance, we build a resilient, modern infrastructure that empowers our frontline practitioners. Through driving process innovation, championing digital tools, and providing vital learning and insights, we are the catalyst for delivering truly effective social care.
The Business Systems Team is offering two exciting new job opportunities.This team is the driving force behind core social care systems like Mosaic. They provide hands-on, accountable system ownership by proactively managing statutory configurations, implementing smart system changes, and delivering tailored training for our frontline teams.