Quality Improvement Investigator | Croydon Health Services NHS Trust

Quality Improvement Investigator

We are looking for an enthusiastic and curious Patient Safety & Quality Improvement (QI) Facilitator to join our well‑established Patient Safety team within a large acute NHS Trust. This is an opportunity to bring fresh perspective, energy and ideas into a team that values learning, collaboration and continuous improvement. The Trust has an established Patient Safety Incident Response Framework (PSIRF) in place and is now focused on deepening learning, strengthening consistency and maximising the impact of patient safety in all aspects of Trust's Healthcare Services.

This role is about helping teams turn safety insight into meaningful improvement — supporting staff to reflect, learn and improve in ways that make a real difference for patients and families. Working across wards, specialties and corporate teams, you will collaborate with clinicians, senior leaders and professional services to support PSIRF‑aligned ways of working and embed quality improvement into everyday practice. We welcome applicants who bring different experiences, constructive challenge and innovative thinking, alongside a passion for safer care and system learning

Why Join Us?

Work within a Trust with an embedded, learning‑led approach to patient safety

Opportunity to support high‑quality PSIRF delivery and continuous improvement at scale

Supportive multidisciplinary patient safety and QI team

Ongoing development in patient safety, improvement and facilitation skills

• Lead on Learning Responses whilst working with those involved in line with the Patient Safety Incident Response Framework (PSIRF)
• Lead Patient Safety Events review meetings with staff of all disciplines, patients, relatives and external agencies as required to obtain further information, establish facts and learnings.
• Exercise a high degree of personal / professional rigor to ensure Patient Safety Events are conducted in a robust, independent, unbiased and non-judgemental manner in line with the Trust’s blame free / just reporting culture
• Collate and analyse quantitative and qualitative information to support the implementation of good practice and quality improvements.
• Develop ‘SMART’ Safety Actions with those involved and clear monitoring arrangements to support practice improvement locally and are effectively shared across the Trust.
• Support, guide and train staff in the processes / requirements of Patient Safety, Patient Safety Incident Response Framework (PSIRF), incident reporting and completing Radar reviews, either as part of a team or individually.
• Ensure those involved have an opportunity to input into Learning Responses and contribute to any learnings in line with the Patient Safety Response Framework (PSIRF).

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include

• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of

Croydon are

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.

See job description and person specification for details of the role. For more information contact Regine Lock at regine.lock@nhs.net

This advert closes on Sunday 10 May 2026