Patient Services Administrator | Epsom and St Helier University Hospitals NHS Trust

Work within the Sutton Health and Care Community Services administration teams and support an efficient and cost effective administrative service across the division.

Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner

Manage patient appointments for those who attend both community based clinics and domiciliary visits

Meet and greet patients in the clinic bases.

Able to communicate appropriately and professionally to patients staff/visitors. Ability to resolve complaints. Able to prioritise, use own initiative and make decisions and to also work as part of a team. Need to have experience of working with Microsoft packages, Word, Excel, Outlook or similar. Knowledge of using clinical patient systems an advantage but not essential as training will be provided.

Must be able to work flexibly travelling to all borough bases as and when required, sometimes at short notice.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

This advert closes on Friday 1 May 2026