Patient Pathway Coordinator | Barts Health NHS Trust

Applications are invited for a Patient Pathway Coordinator within the Diabetes and Metabolism Department, specifically supporting the Obesity Service at Barts Health NHS Trust, working across The Royal London Hospital, Barts and Mile End Hospital. This role is a one-year fixed term post which will commence from the 1stof April 2026.

This role sits at the heart of the diabetes and obesity care pathways and supports the smooth running of outpatient services in a busy and pressurised environment. You will play a key part in coordinating an efficient administrative function, supporting patients from referral through treatment, discharge, and follow up. Acting as a consistent point of contact for patients, families, clinicians, and wider teams, you will help patients understand their appointments and care journey, responding to queries with clarity and reassurance.

Your day-to-day work will focus on coordinating and validating patient pathways, managing and adjusting clinic appointments, and ensuring all clinic slots are set up and used effectively in line with agreed clinic patterns. You will work closely with clinicians and clinical team leaders to amend, cancel, or reschedule clinics, adjust capacity, and ensure bookings meet local and national targets. Using NHS systems, you will keep records accurate and up to date, monitor waiting lists and cancellations, identify delays early, and escalate risks of breaches.

The postholder is responsible for coordinating patient pathways for diabetes and obesity services, ensuring smooth administration from referral to discharge. The role involves maintaining accurate patient records, managing referrals, communicating with patients and clinical teams, and supporting service performance and compliance with national standards. The postholder acts as the main administrative contact for patients and clinicians across the pathway.

The post holder will be required to work across the Trust’s multiple sites to ensure cross-cover is provided.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

This advert closes on Tuesday 5 May 2026