Customer Operations - PRDC

Angard Staffing is the dedicated staffing provider for Royal Mail Group, supporting a wide range of customer service and operational functions across the business. We work closely with Royal Mail to source skilled customer service professionals who can support frontline operations, customer contact activity, and internal teams.

Due to ongoing operational requirements, we are seeking flexible and customer‑focused individuals to join a temporary Customer Operations Support assignment, delivering hands‑on operational and customer service support within a fast‑paced Royal Mail environment.

The Role

This role will act as a primary point of contact for commercial customers via telephone and email, ensuring service‑related enquiries are handled accurately and in a timely manner. The focus is on delivering high‑quality customer service while supporting operational teams through data handling, reporting, and administrative tasks. Training and system support will be provided as part of the induction.

Job Details

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Role

Customer Service Support

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Location

Princess Royal Distribution Centre, Blackmore Drive, North Circular Road, London, NW10 7RH

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Start Date

Immediate start required

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Pay Rate

£15.50 per hour

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Contract

Temporary (3 months, with potential for this to be extended)

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Hours

• Typically 08:00 – 17:00, Monday to Friday
• Flexibility to work evenings and weekends during peak periods

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Training

• Weekday training only
• Start time between 08:00 – 09:30, finishing by 17:00

Key Accountabilities

• Act as the primary contact for telephone calls and emails relating to:
• Customer collection bookings
• Cancellations and amendments
• Service-related issues
• Provide accurate, professional customer service within agreed handling times.
• Support operational floor activities, including:
• Parcel checks and samplings
• Collation of collection and forecast sheets
• Analyse forecasts and statistics for reporting purposes.
• Work closely with internal departments, including:
• Operations
• Distribution
• Planning
• Revenue Protection
• Update and maintain internal systems, including learning and using the RMG MCS system (training provided).
• Carry out general administrative duties, including confidential HR-related tasks.
• Use Microsoft Excel to manage and analyse data, including pivot tables.

Skills & Experience

• Confident, professional telephone manner.
• Strong customer service focus with a desire to deliver high-quality service.
• Competent in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to manage data accurately and maintain confidentiality.
• Comfortable handling emails and calls as part of a customer service environment.
• Able to work to tight deadlines in a fast-paced operational setting.
• Flexible and responsive to changing business and customer demands.
• Willingness to learn internal systems and processes.
• Able to work independently and collaboratively as part of a wider team.

Desirable Qualities

• Previous experience in a customer service, contact centre, or operational support role.
• Strong organisational and time-management skills.
• Analytical approach to data handling and reporting.
• Adaptable, resilient, and proactive mindset.
• Comfortable working across varying shifts, including evenings and weekends when required.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?