Assistant Practice Manager

General Responsibilities Deputise, alongside the Reception Supervisor, for the Practice Manager in their absence. Undertake delegated tasks as directed by the Practice Manager. Provide administrative support in maintaining compliance and risk registers. Attend and, where required, chair meetings. Keep up to date with regulatory changes and ensure these are implemented where necessary. Information Management & Technology Act as the first point of contact for IT issues within the Practice, liaising with system suppliers and the Practice Manager to resolve problems. Organise, oversee, and evaluate IT training for staff. Support the implementation of new technologies, including AI tools. Assist in the development and maintenance of the Practice website. Ensure effective IT data security measures are in place in collaboration with the Practice Manager. Arrange and manage annual calibration and PAT testing. Human Resources Work in line with Practice policies, procedures, and current employment law. Support the Practice Manager in maintaining staff records in accordance with CQC requirements. Manage staff absence in the absence of the Practice Manager. Assist in reviewing and updating Job Descriptions and Person Specifications. Patient Services Maintain registration policies and monitor patient turnover and capitation alongside the Reception Manager and Practice Manager. Lead and support the Practice Patient Participation Group (PPG). Manage seasonal campaigns (e.g. flu and COVID programmes). Support recall systems in line with contractual requirements. Assist in overseeing appointment systems, undertaking audits, and implementing improvements. Work with the Reception Supervisor to manage DNAs (Did Not Attends), escalating repeat cases where appropriate. Support the achievement of QOF targets. Submit reports and data as required by NHS England, the ICB, and other relevant bodies. Assist with the logging, investigation, and response to patient complaints and feedback. Compliance & Quality Improvement Ensure adherence to CQC regulations and standards. Support submissions including CQRS and QOF. Maintain Health & Safety standards, including risk assessments and mandatory training. Assist in updating clinical templates as required. Provide ongoing administrative support for compliance and risk management systems. Policies & Protocols Support the Practice Manager in reviewing and updating policies and procedures in line with CQC requirements. Carry out monthly vaccine audits and cross-check emergency drugs. Assist in maintaining petty cash records Health & Safety Carry out risk assessments as required. Ensure fire safety compliance, including regular alarm checks and fire drills. Maintain up-to-date Health & Safety plans and COSHH risk assessments. Organise PAT testing and ensure compliance with safety standards. Building & Facilities Oversee building maintenance, repairs, and room risk assessments. Ensure fire safety systems and emergency lighting are regularly maintained. Coordinate routine servicing and planned maintenance. Conduct cleaning audits to ensure standards are met. Miscellaneous Undertake any other duties appropriate to the role, in line with its evolving nature and responsibilities.