Receptionist | University College London Hospitals NHS Foundation Trust

We are looking for an enthusiastic, proactive individual who enjoys patient interaction and thrives in a busy, friendly, multi-disciplinary team environment. This role is key to supporting the delivery of a high-quality service within our reception team.

As a receptionist, you will work collaboratively with colleagues to provide comprehensive administrative support, ensuring the smooth and efficient running of the service for both patients and staff. You will be part of a diverse team of receptionists, supervisors, and team leaders, contributing to a positive patient experience and excellent customer service.

What we’re looking for

• A strong communicator and team player
• Ability to multi-task and use initiative
• Patient-focused with a commitment to high standards
• Confident in handling complex queries and liaising with clinicians
• Adaptable and proactive in implementing local changes quickly and effectively

This is a challenging and rewarding role that requires in-depth knowledge of the service and a passion for delivering exceptional care and support.

We offer our permanent staff an interest free season ticket loan for travel, a subsidised social club including gym, free independent and confidential support for all staff, large retail discounts, cycle to work scheme and on-site accommodation to name a few… for more information on our staff benefits please see attached poster.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites

· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

· National Hospital for Neurology and Neurosurgery

· Royal National ENT and Eastman Dental Hospitals

· University College Hospital Grafton Way Building

· Royal London Hospital for Integrated Medicine

· University College Hospital Macmillan Cancer Centre

· The Hospital for Tropical Diseases

· University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working.

To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?

This advert closes on Sunday 17 May 2026

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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.