Visitor Assistant - Flag Fen

Peterborough Limited are recruiting for a permanent Visitor Assistant to work in Peterborough Flag Fen.

Flag Fen is designated as a scheduled ancient monument for its internally significant archaeology. Although not designated for nature, it provides important habitat for red listed species that thrive in the fen edge wetlands. Our vison for the future is to develop and implement a fenland restoration project, that will not only help the site cope with the effects of environmental change and the gradual desiccation of the fens, but also connect people to Flag Fen’s countryside through experiences that inspire, educate and entertain, leading people to share and develop our vision. We want our visitors and stakeholders to ensure that Flag Fen is accessible for people of all ages to discover wildlife and connect with nature and the rich pre-historic discoveries that we are able to showcase.

As a conservation champion and lover of all things outdoors, you’ll help to care for and enhance the rare and protected habitat at Flag Fen. You will look after this archaeologically significant and rich landscape. Come rain or shine, your enthusiasm will inspire others as you strive to ensure that this landscape is safe and beautifully presented.

To become part of our dedicated team, you'll need to enjoy working with people, love the outdoors and have a passion for nature conservation. We are a small team that has ambitions to work with many stakeholders from local landowners, community environmental groups and activity providers. Our vision is to work on landscape-scale conservation, this requires us to build relationships and to work with numerous partners like the RSPB, Natural England, Anglian Water, the Environment Agency and Historic England.

General Purpose

To give a warm welcome and orientation for visitors to Flag Fen.

Your duties will include delivering admissions, shop, cafe and housekeeping duties. You will learn all about Flag Fen and be able to answer visitor's questions and if needed give a guided tour.

Working pattern

The site is open for visitors March- October, Wednesday- Sunday; in school holidays 7 days per week, November- February Weekends only. This role will be required to work most weekends and bank holidays.

Key Deliverables

Meet and greet visitors, ensuring a friendly, welcoming and informative environment

Provide visitors with information about how they can enjoy their visit.

Process transactions through the till

Sell Annual passes

Upsell events and activities

Monitor the Flag Fen e-mail inbox, and respond to queries by e-mail and telephone

Deliver customer feedback surveys

Maintain good housekeeping standards

Retail Duties

Process retail transactions through the till accurately.

Handle daily takings (up to approx. £1,500) in line with financial procedures and cash handling policies.

Perform daily till reconciliation processes as directed.

Monitor, restock and merchandise retail and catering stock displays to maintain availability and presentation standards.

Lock and unlock service points as required.

Maintain good housekeeping standards

Cafe Duties

Perform daily cafe duties including, cake counter set up, chiller replenishment, use of microwaves, ovens and turbo ovens to heat food, making hot drinks using a barista, cafe and kitchen cleaning and pot wash, keep the seating area clean and clear

Always follow food safety procedures and instructions from the Supervisor.

Process cafe transactions through the till

Other

Report building, equipment or safety faults promptly to the Supervisor.

Requirements - Experience

Able to give great customer service. E

Able to deal with challenging situations appropriately and professionally. E

Ability to use Microsoft Office and internet systems. E

Great team worker. E

Experience of working in a shop or cafe environment (D)

Requirements - Qualifications

GCSE (or equivalent) in English and Maths. E

Food hygiene; level 2 (We will provide and you will be required to complete this training every 2 years) E

First aider (we will provide training if you are not already a first aider) E

Requirements - Personal Characteristics

Strong interpersonal and communication skills. D

Positive, flexible and proactive attitude. D

Ability to follow processes and procedures consistently. D

Commitment to equality, diversity and excellent customer service standards. E

This role is subject to a DBS check.

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Job Types

Annualised Contract

Hours

669 hours per year

Working pattern

The site is open for visitors March- October, Wednesday- Sunday; in school holidays 7 days per week, November- February Weekends only. This role will be required to work most weekends and bank holidays.

Pay

£12.71 an hour

Work Location

Peterborough Flag Fen