Head of Brokerage

Job Category

Management

Location

Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF,London Borough of Waltham Forest

Hours Per Week :36

Salary

£412.83 per day

2 days remote, 3 days in the office

Brokerage service In Waltham Forest is responsible for connecting individuals with appropriate social care and support. This involves assessing needs, developing care plans, selecting providers, managing contracts, and advocating for service users. By effectively managing these functions, brokerage services ensure that individuals receive the right care, at the right time, and at the best possible value.

The Brokerage function is also undergoing a transformational review. This role will be pivotal in driving the transformation of the brokerage service, leading operational initiatives and ensuring successful delivery the brokerage project, including process, structure, system and governance review and improvement.

The Brokerage Manager will need to lead a team responsible for delivering high-quality, person-centred brokerage.

This involves

� Matching individuals with appropriate services, ensuring value for money, and monitoring service quality.

� Managing and developing a team to deliver efficient and effective services.

� Contributing to the development of the council's social care strategy and operational plans.

� Ensuring effective financial management and maximizing resources.

� Building strong relationships with service users, providers, and other stakeholders.

� Monitoring performance, identifying areas for improvement, and implementing necessary changes.

� Contributing to the development and implementation of policies and procedures.

� Identifying and mitigating risks to service delivery.

� Ensuring adherence to all relevant legislation and regulations.

Generic Accountabilities End Results/ Outcomes

Plan and ensure service delivery within a complex / diverse service area.

Control operational activities within the service area and ensure professional standards are delivered.

Knowledge, Skills and Experience

� Must have direct experience of managing complex business change projects, programmes and portfolios.

� Experience of building excellent relationships with senior managers and Members, with a view to ensuring that corporate visions and priorities are delivered and that an excellent customer service is experiences by those stakeholders.

� Experience of detailed resource management and success in implementing new resourcing approaches

� Experience of managing a mixed and varied workload of conflicting priorities responding effectively to the needs of all customers.

� Knowledge and experience of commissioning and procurement processes and frameworks for analysing, understanding and developing supplier markets and how this can be applied to social care services.

� Experience and a proven track record of successful negotiation ideally within a public sector environment and experience of supplier relationship management and supplier / market development

� A good understanding of the health and social care needs young people, older people and people with physical and learning disabilities, and the role of brokering services to meet identified needs

� Significant understanding of and experience in working with the defined client group(s), including the issues affecting service users, carers and families, legislative and policy drivers, good practice and innovation

� Knowledge of the essential quality standards, relevant legislation and guidance of quality assurance mechanisms for raising standards with service providers

� Knowledge and experience of contributing at an operational level in delivering service improvement

� Experience of being accountable for the managing performance of people and management systems

� Experience and proficiency in data management, analysis and reporting including financial data management and delivering cost savings

� Proven experience of working jointly with Care Managers, Social Workers and Service Providers to produce creative, cost effective support plans

� A high level of competency using IT systems (including Word, Excel and databases e.g. Framework i), and to specify the IT needs of the service

� Excellent planning, time management and organisational skills

� Excellent interpersonal skills and the ability to develop and maintain good relationships

� Ability to manage, motivate and develop staff to achieve organisation priorities

� Ability to demonstrate a commitment to valuing diversity and promoting equality

Indicative Qualifications

Educated to degree standard or equivalent.

The above profile is intended to describe the general nature and level of work performed by employees in this role. It is not intended to be a detailed list of all duties and responsibilities which may be required. This role profile will be supplemented and further defined by annual objectives, which will be developed in conjunction with the post holder. It will be subject to regular review and the Council reserves the right to amend or add to the accountabilities listed.