Receptionist / Administrator

The following are the main duties and responsibilities of the Receptionist. There may be a requirement to carry out other tasks which will be dependent upon factors such as workload, staffing levels and the needs of the practice: Acting as the first point of contact for patients, carers, visitors, and staff, providing a friendly, professional, and patient focused service. Handling telephone calls, online requests (via the practices online consultation provider, PATCHS), and face to face enquiries efficiently, ensuring patients are supported and signposted appropriately. Supporting patient navigation and triage by gathering relevant nonclinical information and following agreed practice guidelines and clinical skill mix. Accurately using NHS clinical systems, e.g. EMIS Web, AccuRx, PATCHS, to update patient records, process correspondence from patients and external organisations. Supporting delivery of NHS services including QOF, enhanced services, vaccination programmes, and call recall processes Performing a range of administrative duties including scanning and coding of clinical letters, patient registrations, verifying online requests, monitoring the practices email account, and appropriately booking patient appointments