Department Assistant

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are currently recruiting for an experienced Senior Business Support Officer for our client based in Bournemouth and surrounding areas.

Job Overview

The Department Assistant provides essential administrative and clerical support to ensure the smooth day-to-day operation of the department. This role involves managing reports, liaising with residents, handling appointment-related queries, and maintaining accurate records within internal systems.

Key Responsibilities of Department Assistant

•Monitor and maintain departmental reports, ensuring accuracy and timely updates

•Update and track ongoing reports, highlighting any discrepancies or issues

•Respond to queries regarding appointments, including scheduling, changes, and follow-ups

•Provide delay updates to residents and relevant stakeholders in a clear and timely manner

•Monitor and manage the Customer Dynamics system (CRM/CD), ensuring all information is up to date

•Record and maintain accurate data across systems and reports

•Support the wider team with general administrative and clerical duties as required

Working hours of Department Assistant

1 day office, 4 days remote. 7 hours per day

Requirements of Department Assistant

•Previous experience in an administrative or clerical role preferred

•Strong organisational skills with attention to detail

•Good communication skills, both written and verbal

•Ability to manage multiple tasks and prioritise workload effectively

•Experience using CRM systems (e.g., Customer Dynamics) is an advantage

•Proficient in Microsoft Office (Word, Excel, Outlook)

•Ability to handle sensitive information with confidentiality and professionalism

•Strong problem-solving skills and a proactive approach to tasks

If you are interested, please apply with your CV