Secretarial/Senior Administrator

The MA role supports doctors and clinicians in the smooth running of their surgery by handling routine administration tasks thus improving patient access and allowing clinicians to see more patients and to spend more time on their care. Actioning a minimum of 60 clinical letters per day via DOCMAN and taking all necessary actions. I.e. ordering bloods, urine tests, raising referrals, coding results/ procedures/ problems etc. Coding new cancer diagnosis. Coding palliative care patients. Ensuring new cancer patients and palliative care patients are added to the relevant care programmes. Directing clinic letter to appropriate person/ department if there is a further clinical need i.e. nurse/ GP/ Paramedic/ Pharmacist Contacting vulnerable patients if a hospital appointment has been missed to establish reason why, re-refer if requested and ensure all is well with patient. To complete some secretarial duties and completing referrals via the digital ERS system Maintaining blood diary when/if necessary during staff absence. Dealing with MA Task pot. Answering and investigating queries, reporting back to patient/ GP/ clinician/ Practice Manager Assist covering Practice central email pot and directing emails to relevant departments. Covering 111 Reports during annual leave or sickness Covering Reception lunch hour when required