Patient Experience Lead | University College London Hospitals NHS Foundation Trust

This is a high-impact leadership role at the heart of women’s health, shaping how care is experienced by women, families and staff. As Patient Experience Lead, you will influence culture, drive meaningful improvement, and ensure that every voice -especially those less often heard -translates into safer, more responsive care.

You’ll need credibility, emotional intelligence and the confidence to navigate complex, sometimes challenging situations, bringing together clinical teams, senior leaders and service users to deliver real change. This is not a passive role, it requires someone who can think critically, act decisively and lead with both compassion and accountability.

In return, you’ll join a forward-thinking, values-driven organisation where your work directly impacts quality, safety and equity at scale. If you’re motivated by making systems better, not just managing them, and want to lead work that genuinely improves outcomes and experiences, this is a role where you can make your mark.

You will lead and coordinate patient experience, complaints and governance activity across women’s health and the perinatal service, translating feedback, incidents and data into clear, actionable improvements. Working at pace across multiple services, you will manage complex concerns, oversee investigations and produce high-quality reports for senior forums, including Board-level meetings.

The role requires a clinical with strong analytical skills, sound clinical judgement and the ability to influence across multidisciplinary teams. You will work closely with clinical and corporate colleagues to identify themes, track performance and ensure learning is embedded into practice.

You will also support quality improvement, contribute to audit and guideline development, and help maintain a culture of openness, accountability and continuous learning. This role suits someone organised, resilient and confident in handling sensitive situations, who can balance competing priorities while maintaining a clear focus on improving care and experience.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites

· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

· National Hospital for Neurology and Neurosurgery

· Royal National ENT and Eastman Dental Hospitals

· University College Hospital Grafton Way Building

· Royal London Hospital for Integrated Medicine

· University College Hospital Macmillan Cancer Centre

· The Hospital for Tropical Diseases

· University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working.

To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?

This advert closes on Sunday 24 May 2026

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.