Leasehold & Home Ownership Specialist

Leasehold & Homeownership Specialist known inhouse as a Homeownership Specialist

Location

London, EC1N 8JS – Hybrid Working

Contract Type

Part Time Permanent 32.5hrs per week

Salary Banding

£31,772 - £33,445

We are looking for a Homeownership Specialist to provide a fast, responsive, and customer‑focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.

Key Responsibilities

• Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re‑mortgaging, transfers of ownership, home improvements, sub‑letting and alterations.
• Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
• Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
• Provide advice to customers, Local Housing Managers, and internal teams.
• Ensure statutory and non‑statutory homeownership processes are completed accurately and compliantly.
• Attend and occasionally chair residents’ meetings and undertake sub‑letting breach investigations.

About You

• Strong communication and customer service skills with a proactive, problem‑solving approach.
• Good attention to detail and ability to interpret legal and financial information.
• Knowledge of homeownership services, legislation, and best practice.
• Confident using IT systems, including Word and Excel.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.