Workplace Host

Workplace Host

Contract

Banking

Location

London, EC2M 2AT

Hours of work

40

Contract Type

Permanent

We are seeking a Workplace Host to work as part of the Workplace Experience and Front of House teams, supporting client visits and curating a workplace environment that promotes well-being, productivity, and a positive company culture that colleagues and guests want to be part of.

Job Description

We are looking for a welcoming and approachable host who provides excellent customer service, helps create positive workplace experiences through events and thoughtful touches, and serves as a key point of contact for colleagues and visitors.

Key Responsibilities

Welcome visitors and colleagues in person and via telephone, handling enquiries promptly by email or referral

Work flexibly between Client Reception and the wider workplace, depending on business requirements

Act as the main point of contact for colleagues on the floor and in the lobby, providing concierge-style support

Support client visits by delivering a warm, professional, and engaging front-of-house experience

Assist with customer service initiatives, events, and activities that enhance the colleague experience

Build positive relationships and capture guest and colleague preferences to personalise future visits

Support the Workplace Lead with operational decisions and processes that improve engagement and experience

Maintain a high-quality workspace by sharing observations, notes, and feedback with attention to detail

Professional and Personal Competencies/Qualifications

Relevant experience in corporate, hospitality, or customer service environments

Ideally experienced in using systems such as MS Office

Excellent customer service and communication skills

Strong attention to detail and organisational skills

Good time management and ability to adapt quickly

Understanding of Health & Safety requirements

Professional, customer-focused, and organised approach

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.