Royal Free London NHS Foundation Trust • London NW3 2QG
About this role
An exciting opportunity has arisen to join our Endoscopy department at the Royal Free Hospital.
The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Endoscopy department, managing a team of administrative staff. The role will entail oversight and support of bookings within the Unit, management of waiting lists, as well as day-to-day support for the PB (pancreato-biliary) service.
The post holder will oversee, lead, and coordinate the administrative team, including four Band 4 Waiting List Coordinators and two Band 3 receptionists. Ensure that coordinated and streamlined administrative processes revolve around the patient and their individual needs. To support the operational managers in the smooth day-to-day running of the department.
Be responsible for overseeing outpatient waiting times and patient pathways, assisting the operational manager in implementing appropriate action to mitigate breaches, ensuring pathway coordination in accordance with Trust policy, and to be aware of and support national targets, including DM01, RTT, and cancer, and internal Trust/Divisional performance (via LUNA and PowerBI).
This post involves developing strong working relationships and working closely with patient navigators within their team, and other pathway managers. This also involves all key members of the multidisciplinary team within primary and secondary care, and the service users relating to Endoscopy, ensuring all patients receive a consistent and effective service.
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
This advert closes on Friday 22 May 2026