General Manager | Barts Health NHS Trust

The surgery division are looking for a talented and ambitious individual to join us in the role of General Manager for ENT and Audiology for the Royal London and Mile End Hospitals.

The successful candidate will oversee the day-to-day management and operational delivery of high quality, patient focused services, whilst driving forward an exciting service improvement agenda.

The General Manager is a key position within the division’s leadership team, being responsible for the operational and performance management of adult ENT and adult audiology services delivered at the Royal London Hospital site and outreach centres.

The post holder will play a key role in the delivery of the NHS constitutional standards, the cancer and elective recovery programme and take the lead on service improvements to benefit our patients and staff.

The General Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas. The key aims of the role are:

· Ensuring the Trust meets the ambition of reaching RTT constitutional standards by March 2027, in line with national targets. This will include leading on strategic planning to ensuring waiting lists are cleared sustainably and that any insourcing initiatives are robustly managed.

· Leading for the RLH on the GIRFT ENT work plan, on the back of recommendations from GIRFT which call for significant redesign of processes.

· Reforming the relationship between the site and Communitas, who support the front end of the ENT pathway, ensuring many patients can be seen in the community instead of an acute setting.

· Working with the group-wide ENT improvement structure to deliver on objectives including; Sustainable waiting list management, changes to theatre templates across sites to realignment of sub-specialties to the most appropriate hospital (HVLC specialties to Wx and head and neck to RLH).

· Supporting the development of the ENT ODN (currently in design).

· The post holder will support the implementation and evaluation of the Single Points of Access (SPAs) in line with the above objectives, requiring significant outpatient process transformation and substantial clinical and non-clinical engagement to ensure the new models of care introduced are successful.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

This advert closes on Monday 25 May 2026