Receptionist

The Zambia High Commission in London is looking to recruit a Receptionist to provide front-of-house services and administrative support at the Chancery.

The post holder will be responsible for managing enquiries, handling communications, and ensuring a professional public-facing service.

Job description

The Receptionist will

-Manage incoming and outgoing telephone calls

-Respond to general enquiries at reception and by telephone

-Receive and distribute incoming mail, ensuring prompt delivery to relevant offices

-Maintain accurate records, including receipts

-Provide general administrative support as required

The role requires discretion, reliability, and the ability to handle sensitive information appropriately.

Person specification

Essential

-Diploma in Business/Office Management or equivalent qualification

-At least 2 years’ relevant work experience

-Strong communication skills in English (written and verbal)

-Good organisational skills and attention to detail

-Ability to work independently with initiative and professionalism

Desirable

Experience in a public-facing or diplomatic/administrative environment

Customer service or reception experience

Key skills and behaviours

-Effective communication

-Customer service and public relations

-Professionalism and integrity

-Ability to manage competing demands

Working arrangements

Location

London (Chancery)

Working pattern

Full-time, office-based

Additional information

This role is critical in maintaining the professional image of the High Commission and ensuring the efficient operation of reception services.

**THIS JOB IS ONLY OPEN TO UK APPLICANTS WITH THE RIGHT TO WORK IN THE UK**