Receptionist | University College London Hospitals NHS Foundation Trust

An exciting opportunity has arisen to join UCLH’s Elizabeth Garrett Anderson (EGA) Wing, which provides comprehensive, high-quality care with the latest technology for women and their babies in the areas of maternity and neonatal care.

We are seeking x2 bright and enthusiastic individuals to join our maternity administration team to work as a clinic receptionist within our Antenatal Outpatients multi-disciplinary team. This is a x12 month FTC, full-time role working 37.5 hours a week, including Saturdays.

The successful applicants will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors and multidisciplinary hospital staff.

This role will have a significant and direct impact on our patients experiences and will also involve when needed responding to EPIC in-basket, secure chats and email inbox queries.

You will also be monitoring/actioning relevant EPIC work queues as required.

We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.

Disclaimer : Due to the high volume of applications, we have received, we need to close this advert earlier than previously advertised. This advert will now close on Saturday 16/05/2026 10 a.m.

This role will be an integral part of the multidisciplinary team working in a patient facing clinical setting. The post holder will be providing high quality, comprehensive range of administrative duties and deliver an excellent patient and user experience by meeting and greeting patients, visitors and colleagues on the antenatal reception desks in a friendly and professional manner.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.

Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

1. Welcome patients and visitors into the department, ensuring they are made to feel comfortable and are treated with kindness, respect and dignity.

2. Deal with queries in an efficient, helpful and courteous manner, escalating any complex queries to the Antenatal Admin Team Leader as necessary to ensure a prompt resolution.

3. Ensure telephone calls are answered promptly and all queries dealt with effectively.

4. Respond to emails in a timely manner.

5. Receive incoming emails and send outgoing emails from a generic mailbox, in line with generic mailbox guidance where applicable.

6. Communicate clearly, effectively and appropriately with the multi-disciplinary team, keeping them informed of any changes relevant to the department or their clinic.

7. Ensure all patients and visitors sitting in the waiting rooms are communicated with and kept up to date with relevant information or delays to their appointment. Delays should be escalated to the Antenatal Admin Team Leader.

8. Handle patient and other service user complaints in a professional and courteous manner, and in accordance with agreed departmental trust procedures, to enable their early and effective resolution where possible. Where early resolution is not possible, seek assistance from the Antenatal Admin Team Leader.

9. Assist patients using the self-check-in kiosks.

Enquire if patient details are correct and make amendments on relevant systems where necessary.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

This advert closes on Saturday 16 May 2026

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