BROKERAGE ASSISTANT

Brokerage Assistant - Children, Adults & Community Health

Location - Hackney

Senior Brokerage Manager

PURPOSE OF THE JOB

Reporting to the Senior Brokerage Manager, the post-holder will have a key role in

developing and maintaining databases to support the Brokerage function. This will

require close working with a wide range of Care Providers, Voluntary Organisations

and Service Users.

The Brokerage Assistant will ensure that information about

individual placements, support packages and related costs is recorded accurately on information systems and disseminated to the relevant providers and social

work/health professionals

The post-holder will be a member of the Commissioning Team and will support

Brokerage Officers to source, arrange and amend packages of care, placements in

residential and nursing homes and supported living services. This may involve

regularly dealing with complex and/or contentious issues.

The Brokerage Assistant will follow the policies and procedures set out for the

Brokerage Team to ensure that appropriate standards are met and value for money

achieved in the procurement and delivery of services.

This will include ensuring that all placements are facilitated within the Council’s Standing Orders

MAIN AREAS OF RESPONSIBILITY

The post holder will have responsibility and accountability for the following:-

▪ To liaise with Social Workers/Care Coordinators, Brokerage Officers, Contract

Officers and Providers, Finance and other teams within Adult Social Services to

ensure they receive up to date information on contracts and information regarding service users and their care.

▪ To maintain a care home vacancy database.

▪ To monitor compliance of systems by independent care providers and report

non-compliance to the Contract Officers.

▪ To liaise with providers regarding service provision.

▪ Support the development of policies and procedures.

▪ To participate in the Duty system operated by the team filtering and action

telephone calls, emails and other communications.

▪ To ensure that the Mosaic and CM2000 systems are updated as required.

▪ To work effectively with the Information and Assessment Team, Care

Management Teams, Hospital Discharge and Finance Teams

▪ To maintain clear lines of responsibility and accountability in carrying out the

brokerage function.

▪ To maintain accuracy in record keeping and ensure consistent recording practice

on Mosaic that will provide robust financial information for the budgets

forecasting and community care charging purposes.

OTHER DUTIES AND RESPONSIBILITIES

Professional behaviour

▪ To have awareness of the organisational context and commitment of the

Council’s organisational values and beliefs, especially Hackney Council’s

Diversity & Equality and Health and Safety Policies.

▪ To ensure corporate standards for customer service are met and that sensitive

and confidential information and political matters are handled discretely and

sensitively at all times.

▪ To ensure the way you work reflects the principles of personalisation, that service

users receive person centred support that facilitates their ability to choose

services that are manage risk and achieve outcomes that promote

independence.

▪ To undertake any other duties that might arise from time to time as required

within the overall grading and general responsibilities of the post.