Royal Free London NHS Foundation Trust • London NW3 2QG
About this role
As a pivotal member of the PPU operational team, the Assistant Service Manager will work closely with PPU consultants, service users, stakeholders and the senior management team. The post holder will support the PPU Service Manager in the operational delivery, performance management and continuous improvement of private patient administrative and customer service functions. The post holder will provide operational leadership through the direct management of three Band 5 Team Leads, ensuring safe, effective and high‑quality service delivery. The role requires strong leadership, performance oversight, financial awareness and the ability to work collaboratively with clinical, operational and corporate colleagues to deliver excellent patient experience and meet PPU performance, quality and financial targets. The post holder will contribute towards new services’ pathways, end to end processes’ design and implementation ensuring ongoing and progressive successful service growth and delivery to support consultant engagement and retention. The postholder will also be responsible for improving customer service standards, patient, consultant, service users and stakeholders experience.
Are you a motivated and experienced operational leader looking to take the next step in your management career? The Royal Free London Private Patients Unit is seeking a driven and organised Assistant Service Manager to support the delivery of high‑quality private patient services across inpatient, outpatient and diagnostic pathways.
This post holder will provide operational leadership across all PPU sites, working closely with the PPU Service Manager to support service delivery, performance and continuous improvement. The role has responsibility for the direct line management of three Band 5 Team Leads who in turn lead the wider administrative teams.
Through effective leadership of the Team Leads, the post holder will ensure that excellent customer service and efficient administrative processes underpin the delivery of services. Responsibilities will include oversight of service performance, activity and financial capture, data quality, workforce management, stakeholder engagement and the embedding of robust administrative processes.
The post holder will be supported by the senior leadership team, with opportunities for ongoing professional development. This is an excellent opportunity for individuals with experience in NHS or private healthcare environments who are looking to develop their leadership capability within a dynamic and growing service.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust..
This advert closes on Tuesday 26 May 2026