IT & AV Support Technician

Our clients provide innovative co-working and lab spaces to some of the leading universities across the UK. We’re looking for a hands-on IT & AV Support Technician to join our team responsible for managing day-to-day IT and AV technology operations at our growing portfolio of university campuses.

If you enjoy a varied technical environment: one moment troubleshooting a user or meeting room issue, the next checking wireless coverage, updating documentation, liaising with contractors, or supporting an event setup, you're what we’re looking for !

Key responsibilities

• Provide first-line and second-line IT and AV support to staff, members, guests, and campus teams
• Troubleshoot Wi-Fi, printers, meeting room systems, conference equipment, and network connectivity issues
• Monitor and maintain access points, switches, patch panels, and wired data connections
• Carry out daily AV checks in meeting rooms and event spaces to ensure rooms are ready for use
• Set up technical equipment for events and train Front of House staff on basic AV operation
• Maintain accurate documentation for procedures, configurations, Wi-Fi maps, assets, contracts, and troubleshooting steps
• Support technical assets across the campus and coordinate with third-party contractors where required
• Assist with Wi-Fi monitoring, WAP checks, heatmaps, and new wired data connections

Essential skills and experience

• Hands-on IT support experience in a customer-facing environment
• Good troubleshooting knowledge of Wi-Fi, LAN, printers, Microsoft 365, and Windows/macOS endpoints
• Experience supporting meeting room or conference systems such as Microsoft Teams Rooms, Zoom Rooms, or similar
• Basic understanding of switches, patch panels, structured cabling, access points, and network troubleshooting
• Strong written and verbal communication skills
• Comfortable working directly with non-technical users, guests, contractors, and internal teams
• Able to document technical processes clearly and consistently
• Organised, proactive, and comfortable working in a small team with varied responsibilities

Desirable skills

• FreshService or similar ITSM/ticketing platform experience
• Experience in a university, co-working, serviced office, lab, hospitality, or events environment
• Wi-Fi heatmapping or wireless survey experience
• Exposure to AV firmware updates, room control systems, digital signage, or audio/video conferencing hardware
• Basic understanding of HTML, Java, or web-based systems
• Relevant IT or Computer Science qualification, apprenticeship, degree, or equivalent hands-on experience