Housekeeper

Roles and responsibilities Cleanliness To assist in the monitoring and maintaining cleaning standards in the suite, including spot cleaning of spillages. To ensure general and specialist equipment are cleaned as per policy. To ensure the suite is safe and tidy at all times and maintain up keep of patients bed areas. To identify problems with cleanliness and report as per policy and keep Matron informed. To ensure isolation nursing areas are cleaned appropriately. Catering To assist and monitor selection and ordering and serving of patient food, taking into account special needs and dietary requirements. To ensure patients have help to eat and drink when necessary and monitor food intake in conjunction with nursing staff. To ensure hot/cold snacks and drinks are available when requested. To assist with monitoring compliance with food hygiene regulations. To promote protected mealtimes and challenge staff and visitors who do not comply with protected time for patients. Maintenance and Repair To assist and carry out monitoring of service delivery relating to cleaning, food, linen and the environment. To maintain records of maintenance requests and follow up as required. To ensure all equipment is in a good state of repair and is decontaminated according to policy. To carry out equipment monitoring. To report pest control issues. Stores management To maintain clinical store rooms receive & check order, stock up and tidy. Liaise with the relevant individual for any discrepancies . To assist in order and follow up of non-stock supplies. Customer Care To accord respect quality, dignity and confidentiality to each patient, relative and visitor. To act at all times in a courteous and helpful manner to all patients, visitors and staff. To act as liaison between patients and relatives and the various service providers. To undertake any further duties appropriate to the grade as directed by the Ward Sister or Charge nurse. Clerical responsibilities (in the absence of the ward clerk) 1. To receive patients, relatives and visitors on the ward in a friendly and welcoming manner, referring to nursing staff as necessary. 2. To deal with any telephone enquiries and ensure messages are recorded or passed on as appropriate. 3. To undertake clerical tasks relating to the safe and efficient running of the ward.

This will include

The ADT system is kept up to date. all new patients have case note folder prepared on arrival. trace old notes of patients admitted/ case note tracking. prepare nursing folders for each patient. check that patients notes are in order and that the filing of results is done daily. assist in tracing missing reports and results. arrange any outpatient appointments on discharge and see that the doctors letters are prepared. arrange patient transport. ensure that all patient folders are complete before leaving ward. check and ensure timely dispatch of electronic discharge summaries. 4. To order and check notes and stationery, to maintain adequate stock levels, as directed by nursing staff.