Deputy Clinical Operations Manager – Coordination Centre

A Vacancy at University College London Hospitals NHS Foundation Trust.

Exciting new opportunity to join a team of nurses – working with technology to improve patient flow

UCLH has a Coordination Centre, which acts as the centre of patient flow management and bed placement for two of its inpatient hospital sites – University College Hospital (UCH) and National Hospital for Neurosurgery and Neurology (NHNN). The centre brings together clinical site managers and bed managers from both of these sites, to work together using a new patient flow system and real time location technology.

The Coordination centre has hospital wide visibility of operational flows to help the team coordinate and support smooth running on the day and improve demand and capacity planning for our inpatients. The aim of the Coordination Centre is to remove operational frustrations so that we deliver excellent care all of the time and make every day in hospital a value-added day for our patients.

We are looking for an enthusiastic and patient centred nurse, who has a passion for improving patient flow and reducing delays, to join the team.

Deputy Clinical Operations Manager (Band 8a senior nurse)

This is a post that will be on a 24/7 rotation, covering days and nights. This post will provide senior leadership to the Patient Flow/Clinical Site Managers team and be equipped with the knowledge and skills to lead and develop a team, deal with all issues immediately and take appropriate action. This post will provide a ‘bronze’ level of support to our sites, and out of hours will be the on site clinical manager to deal with incidents and site escalations. The post will deputise for the Clinical Operations Manager when required. This post will also be part of a team responsible for the Management of University College Hospital Grafton Way Building

The ideal candidate will have experience in demand and capacity planning, be an excellent communicator and relationship builder and be tenacious in delivering a high quality service.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites

· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

· National Hospital for Neurology and Neurosurgery

· Royal National ENT and Eastman Dental Hospitals

· University College Hospital Grafton Way Building

· Royal London Hospital for Integrated Medicine

· University College Hospital Macmillan Cancer Centre

· The Hospital for Tropical Diseases

· University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working.

To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?

This advert closes on Wednesday 27 May 2026

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