Housekeeper | Chelsea and Westminster Hospital NHS Foundation Trust

The post holder will work as an integral part of the in-patient clinical team. He/she will be responsible for the co-ordination of all patient facilities services in the in-patient area, ensuring a clean safe and comfortable environment.

Main elements of the role are to work closely with ISS (service providers) to ensure the delivery of cleaning, catering and maintenance services. He/she will monitor quality standards, report deficiencies and take appropriate action.

Work as part of the in-patient administrative team providing cross cover for clerical duties in the absence of the ward clerk.

The post holder must be willing to undertake training appropriate to the role.

The post holder will work as an integral part of the in-patient clinical team. He/she will be responsible for the co-ordination of all patient facilities services in the in-patient area, ensuring a clean safe and comfortable environment.

Main elements of the role are to work closely with ISS (service providers) to ensure the delivery of cleaning, catering and maintenance services. He/she will monitor quality standards, report deficiencies and take appropriate action.

Work as part of the in-patient administrative team providing cross cover for clerical duties in the absence of the ward clerk.

The post holder must be willing to undertake training appropriate to the role.

Clerical responsibilities (in the absence of the ward clerk)

1. To receive patients, relatives and visitors on the ward in a friendly and welcoming manner, referring to nursing staff as necessary.

2. To deal with any telephone enquiries and ensure messages are recorded or passed on as appropriate.

3. To undertake clerical tasks relating to the safe and efficient running of the ward.

This will include

Ø The ADT system is kept up to date.

Ø all new patients have case note folder prepared on arrival.

Ø trace old notes of patients admitted/ case note tracking.

Ø prepare nursing folders for each patient.

Ø check that patients notes are in order and that the filing of results is done daily.

Ø assist in tracing missing reports and results.

Ø arrange any outpatient appointments on discharge and see that the doctor’s letters are prepared.

Ø arrange patient transport.

Ø ensure that all patient folders are complete before leaving ward.

Ø check and ensure timely dispatch of electronic discharge summaries.

4. To order and check notes and stationery, to maintain adequate stock levels, as directed by nursing staff.

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.Some roles may require weekend shifts at multiple sites.

Roles and responsibilities

Cleanliness

· To assist in the monitoring and maintaining cleaning standards in the suite, including spot cleaning of spillages.

· To ensure general and specialist equipment are cleaned as per policy.

· To ensure the suite is safe and tidy at all times and maintain up keep of patients’ bed areas.

· To identify problems with cleanliness and report as per policy and keep Matron informed.

· To ensure isolation nursing areas are cleaned appropriately.

Catering

· To assist and monitor selection and ordering and serving of patient food, taking into account special needs and dietary requirements.

· To ensure patients have help to eat and drink when necessary and monitor food intake in conjunction with nursing staff.

· To ensure hot/cold snacks and drinks are available when requested.

· To assist with monitoring compliance with food hygiene regulations.

· To promote “protected mealtimes” and challenge staff and visitors who do not comply with protected time for patients.

Maintenance and Repair

· To assist and carry out monitoring of service delivery relating to cleaning, food, linen and the environment.

· To maintain records of maintenance requests and follow up as required.

· To ensure all equipment is in a good state of repair and is decontaminated according to policy.

· To carry out equipment monitoring.

· To report pest control issues.

Stores management

· To maintain clinical store rooms – receive & check order, stock up and tidy. Liaise with the relevant individual for any discrepancies .

· To assist in order and follow up of non-stock supplies.

Customer Care

· To accord respect quality, dignity and confidentiality to each patient, relative and visitor.

· To act at all times in a courteous and helpful manner to all patients, visitors and staff.

· To act as liaison between patients and relatives and the various service providers.

· To undertake any further duties appropriate to the grade as directed by the Ward Sister or Charge nurse.

Clerical responsibilities (in the absence of the ward clerk)

1. To receive patients, relatives and visitors on the ward in a friendly and welcoming manner, referring to nursing staff as necessary.

2. To deal with any telephone enquiries and ensure messages are recorded or passed on as appropriate.

3. To undertake clerical tasks relating to the safe and efficient running of the ward.

This will include

Ø The ADT system is kept up to date.

Ø all new patients have case note folder prepared on arrival.

Ø trace old notes of patients admitted/ case note tracking.

Ø prepare nursing folders for each patient.

Ø check that patients notes are in order and that the filing of results is done daily.

Ø assist in tracing missing reports and results.

Ø arrange any outpatient appointments on discharge and see that the doctor’s letters are prepared.

Ø arrange patient transport.

Ø ensure that all patient folders are complete before leaving ward.

Ø check and ensure timely dispatch of electronic discharge summaries.

4. To order and check notes and stationery, to maintain adequate stock levels, as directed by nursing staff.

This advert closes on Sunday 17 May 2026