Flooring 4 Less • BR5 3FQ
About this role
Retail Salesperson (Flooring & Carpets)
Location
Orpington
Reports to
Store Manager
Brand
Flooring 4 Less
Overview
Flooring 4 Less is looking for an enthusiastic and experienced Retail Salesperson to join our growing team in Orpington.
This is an exciting opportunity for someone with a passion for customer service, interiors, and sales who has experience within the flooring, carpet, or home improvement industry.
As a key member of the showroom team, you will help customers find the perfect flooring solutions for their homes while delivering outstanding service and driving sales performance.
At Flooring 4 Less, we pride ourselves on offering exceptional value, expert advice, and a friendly customer experience from start to finish.
The Role
As a Retail Salesperson, you will
Deliver excellent customer service at all times
Assist customers in selecting suitable flooring and carpet products
Provide professional product advice based on customer needs and budgets
Drive sales through upselling and cross-selling opportunities
Promote add-on products and fitting services
Support the daily operations of the showroom
Maintain high showroom presentation standards
Work closely with colleagues, fitters, and warehouse staff to ensure smooth customer journeys
Key Responsibilities
Sales & Customer Service
Welcome and assist customers in-store professionally and confidently
Help customers choose suitable flooring solutions for their homes and projects
Provide expert advice on
Carpets
Vinyl flooring
Laminate flooring
Engineered wood
LVT flooring
Prepare and follow up quotations to maximise sales opportunities
Promote and sell additional products including
Underlay
Accessories
Adhesives
Fitting services
Proactively upsell and cross-sell products to increase sales performance
Work towards achieving individual and store sales targets
Resolve customer queries professionally and efficiently
Product Knowledge & Expertise
Maintain strong product knowledge across all flooring categories
Stay updated on
New product ranges
Supplier updates
Promotions
Pricing changes
Explain
Product suitability
Durability
Warranties
Maintenance requirements
Installation guidance
Demonstrate confidence when discussing flooring solutions with customers
Operational Support
Assist with stock movement, stock checks, and replenishment
Prepare goods for
Customer collections
Deliveries
Fitters
Coordinate effectively with warehouse staff and fitters
Maintain showroom cleanliness and presentation standards
Ensure displays are organised, attractive, and fully stocked
Support the Store Manager with day-to-day operational tasks
Administration & Compliance
Process
Orders
Quotations
Invoices
Sales documentation accurately
Maintain organised customer records and paperwork
Handle payments and finance procedures in line with company policies
Follow all health & safety procedures and company standards
Ensure accuracy in all administrative tasks
About You
We are looking for someone who is
Experienced in retail sales, ideally within flooring, carpets, or home improvements
Customer-focused with strong communication skills
Sales-driven and motivated to achieve targets
Professional, reliable, and enthusiastic
Organised with strong attention to detail
Able to work independently and within a team
Confident dealing with customers face-to-face
Passionate about delivering excellent customer experiences
The Package
Competitive salary
Performance-based bonus opportunities
Staff discount on Flooring 4 Less products
Company pension scheme
Ongoing training and development
Career progression opportunities
Friendly and supportive working environment
How to Apply
If you’re passionate about sales, customer service, and flooring — and want to be part of a growing and ambitious business — we’d love to hear from you.
Send your CV to
sabs@f4less.co.uk
Flooring 4 Less — Great Floors. Great Service. Great People.