Community Associate

Community Associate

Location

London, EC2A 4DP

Hours of work

40

Contract Type

Permanent

We are seeking a Community Associate to provide front-line support and oversee the day-to-day operations of a vibrant, dual-purpose workplace environment.​

The role combines front-of-house service, workplace support, event delivery, and community engagement, with a strong focus on creating a welcoming, inclusive, and high-quality experience for all users of the space.

Job Description

We are looking for an individual who thrives in a fast-paced, people-focused environment and brings energy, professionalism, and adaptability to a high-visibility role.​

Working within a small on-site team, you will support both co-working clients and internal colleagues, proactively enhancing the overall workplace experience while ensuring the space operates efficiently and in line with Eagle Labs’ standards of excellence.

Key Responsibilities

Create a welcoming, inclusive, and collaborative community environment for members, colleagues, and visitors.

Oversee front-of-house operations, including reception, visitor management, and arrival experiences.

Act as the primary on-site point of contact, responding to day-to-day queries with professionalism and care.

Support the delivery of events for up to 100 attendees, including room setup, basic technology troubleshooting, and on-the-day support.

Manage day-to-day building operations, including vendor coordination, stocktake management, and space utilisation.

Conduct regular assessments of the workspace to ensure high standards of cleanliness, functionality, and overall experience, escalating issues where required.

Identify and resolve quality issues across the office environment to maintain a welcoming and functional space.

Ensure compliance with all health, safety, security, and governance requirements at all times.

Professional and Personal Competencies/Qualifications

A background in hospitality, particularly within hotels, is strongly preferred, bringing a high level of service, proactivity, and customer focus.

Confidence in managing visitor access, including welcoming guests, overseeing sign-in processes, and maintaining a professional front-of-house presence.

Experience supporting a dynamic workplace environment beyond traditional reception duties.

A practical, hands-on approach, with the ability to support basic technology issues, event setups, and physical space adjustments when required.

Strong adaptability and flexibility, with the ability to engage confidently with both co-working clients and internal colleagues.

A service-driven mindset with a genuine passion for people, community building, and workplace experience.

Reliability and a desire for long-term stability within a small, close-knit team.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.