Brokerage Team Leader

bout the Role and our Ideal Candidate

We are seeking an experienced and proactive Brokerage Team Leader to join our Operational Commissioning Brokerage Team. This is a front-line service delivery role responsible for ensuring residents with support needs and carers receive the highest quality care and support arrangements. You will be critical in delivering outcomes for our customers and ensuring best value for the Council

As a Brokerage Team Leader, you will balance leadership, service delivery, and financial accountability

Team Leadership

Undertake the day-to-day supervision, planning, and organisation of a small team, motivating and supporting staff, and conducting regular one-to-one meetings and annual appraisals. You will also deputise for the Service Manager when required.

Service & Caseload Management

Manage a personal caseload and deliver service activities within agreed standards. You will be responsible for identifying and securing appropriate placements and support services, utilising tools like CareCubed where appropriate.

Negotiation & Commissioning

Regularly negotiate all aspects of service arrangements, including fees and start dates for home care, placements, day support, and transport, to ensure best use of resources. This includes ensuring services are commissioned or brokered within agreed budgets and obtaining the best value for the Council.

Compliance & Improvement

Oversee and ensure compliance with commercial frameworks or block contracts. You will keep up to date with changes in policy/legislation/contractual requirements and identify improvements in your own work area to enhance service delivery.

Crisis Management

Identify and respond to urgent or critical situations, liaising with professionals, providers, and relevant teams to ensure a timely and coordinated approach.

We are looking for a candidate who combines professional expertise with strong leadership skills

Experience

Experience in providing high-quality services to residents with care and support needs and carers.

Knowledge

A strong understanding of the relevant legal, political, operational, and commercial aspects of brokerage, and a commitment to continually updating knowledge of Health and Social Care policies and legislation.

Skills

We have the following role

Brokerage Team Leader (Adults)

If you feel like you have the relevant skills and experience, please review the role profile and apply. When applying please specify in the personal statement your suitability for this role.

About Us

Operational Commissioning Service Area

The Operational Commissioning service area within the Commissioning, Insight & Delivery Division is responsible for Brokering services for children and adults who have care and support requirements, processing invoices from a number of providers of social care, providing support for those who want to self commission their own services via a Direct Payment, Shared Lives and LD floating support