Evening Cleaning Manager

Evening Cleaning Manager

Contract

Healthcare

Location

London, SW3 6JJ (Royal Marsden Hospital)

Hours of work

40

Contract Type

Permanent

We are seeking an experienced and motivated Evening Service Manager to oversee service operations, ensuring all performance targets are met and exceeded.​

This role is key to maintaining high standards across service delivery, documentation, and staff performance.

Job Description

We are looking for a confident leader who can build strong working relationships with key stakeholders and act as the primary point of day-to-day liaison with the Client, ensuring the service consistently operates to the highest standards.

​The role requires a calm, organised and proactive approach to service management, performance monitoring and continuous improvement.

Key Responsibilities

Lead, direct and support cleaning staff to ensure effective service delivery

Act as the main day‑to‑day liaison with the client and key stakeholders, including Trust staff, patients and visitors

Manage service performance against agreed targets and business plan objectives

Plan, allocate and evaluate work, including rotas, annual leave and service demand

Complete and maintain accurate records and documentation, including PMS, sickness, audits, training and performance

Monitor sickness and absenteeism, ensuring HR policies and procedures are followed

Manage incidents, complaints and investigations effectively and in line with procedures

Participate in management meetings, performance reviews and continuous service improvement

Professional and Personal Competencies/Qualifications​

Essential experience managing or supervising within a cleaning or housekeeping environment

Strong knowledge of cleaning equipment usage and Health & Safety requirements

Knowledge of National Cleaning Standards is beneficial

Strong organisational, planning and numeracy skills

Excellent communication skills with stakeholders at all levels

Ability to respond quickly, remain calm under pressure and solve problems effectively

Ability to work independently and use own initiative

Commitment to professionalism, confidentiality, privacy and dignity at all times

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.