operational support officer- Willesden Court- Temp.

Operational Support Officer - HMCTS

WILLESDEN COUNTY COURT

£15.59 per hour

Temporary contract via Brook Street until 30/10/2026

Full-time - 37 hours per week Fully Onsite.

Brook Street is currently recruiting for an exciting opportunity to join HM Courts & Tribunals Service (HMCTS), an agency of the Ministry of Justice, as an Operational Support Officer based at Willesden County Court.

This is a busy, customer-facing role suited to candidates with strong communication and administration skills who enjoy working in a fast-paced environment and dealing with a wide range of stakeholders on a daily basis.

About the Role

Willesden County Court handles a range of civil matters including

• Businesses recovering unpaid debts
• Personal injury compensation claims
• Land and trespass disputes
• Personal debt cases

You will play a key role in supporting the smooth day-to-day running of the court, providing excellent customer service to court users, legal professionals, judiciary members, and members of the public.

Key Responsibilities

• Ushering court hearings both in person and via Microsoft Teams
• Calling cases and supporting judges during hearings
• Meeting and greeting court users and providing front desk support
• Managing busy reception and waiting areas
• Dealing with a high volume of enquiries from multiple stakeholders
• Supporting members of the public, legal representatives, judiciary, and internal court staff
• Preparing courtrooms and documents for hearings
• Liaising with judges, legal representatives, and court staff
• Processing court orders and updating electronic systems
• Scanning documents and transferring files
• Scheduling hearings and serving court documentation
• Collecting court fines and fees using chip and pin systems
• Maintaining professionalism and efficiency within a busy court environment

Skills & Experience Required

• Strong customer service and communication skills and admin experience
• Experience working in a busy office, reception, or public-facing environment
• Good Excel and IT skills
• Excellent organisational abilities and attention to detail
• Ability to manage multiple tasks and stakeholders effectively
• Confident working independently and using initiative
• Positive, professional, and adaptable approach

Additional Information

• Office-based role only - no working from home
• DBS check required prior to starting
• Security clearance checks take approximately 2-3 weeks

If you have strong customer service experience and are looking for an opportunity within the public sector, apply today!

Please apply online or contact Basheer at Basheer. Dawoud @ brookstreet. co. uk Please remember to include your mobile telephone number, CV and the role you are applying for

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.