Director of Operations – Unplanned Care | Croydon Health Services NHS Trust

The post holder is the most senior operational manager within Croydon Health Services NHS Trust, directly overseeing and managing all of the day-to-day operational services on behalf of Managing Director - Acute.

You will provide constant site leadership whilst managing multiple competing priorities, to ensure smooth, safe, and effective co-ordination and delivery of the services at Croydon Health Services NHS Trust.

Working to the Managing Director – Acute

• Work with the Divisions and lead in Winter planning to ensure the Trust providing operational resilience through the winter.
• Take on a wide range of underpinning duties and responsibility for senior operational leadership and management of the Trust.
• Working as a member of the Director team/Senior Management Team
• Work collaboratively with Director of Operations Planned care to deliver on Trust wide operational performance/otherobjectives including providing cross cover for the Director of Operations Planned Care
• Act in partnership and support of the Clinical Divisions & the Divisional triumvirates.
• Line report Divisional Associate Directors of Operations
• Support functions, external providers , agencies and key internal stakeholders work together effectively for delivery of Trust's objectives and Annual Plan.
• Lead on all aspects of safe, effective and responsive service operations, priority focus on achievement of key access and performance standards at all times.
• Represent the organisation in relevant forums at both an ICS and regional level where focused on building effective relationships across the ICS, contribute to the design & implementation of strategies to meet population health demand.
• Ensure effective two-way communication within and external to the Trust, displaying resilience and emotional intelligence to capably provide and receive highly contentious, sensitive or challenging communication on behalf of the Trust.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Working to the Managing Director – Acute

• To work with the Divisions and lead in Winter planning to ensure the Trust providing operational resilience through the winter.
• Take on a wide range of underpinning duties and assume specific overall responsibility for senior operational leadership and management of the Trust.
• Working as a member of the Director team and Senior Management Team
• Work collaboratively with the Director of Operations Planned care to deliver on Trust wide operational performance and other objectives including providing cross cover for the Director of Operations Planned Care
• To act in partnership and at all times in support of the Clinical Divisions and the Divisional triumvirates.
• Line report Divisional Associate Directors of Operations
• Ensure support functions, external providers and agencies as well as key internal stakeholders work together effectively for the delivery of the Trusts objectives and Annual Plan.
• Lead on all aspects of safe, effective and responsive service operations, with a priority focus on achievement of key access and performance standards at all times.
• Represent the organisation in relevant forums at both an ICS and regional level where focused on building effective relationships across the ICS and contribute to the design and implementation of strategies to meet population health demand.
• Ensure effective two-way communication within and external to the Trust, displaying resilience and emotional intelligence to capably provide and receive highly contentious, sensitive or challenging communication on behalf of the Trust.

This advert closes on Thursday 28 May 2026