Maintenance Manager

Maintenance Manager

The Tower

Contract

Full Time

Payment

Salaried

Salary

£53,560 per annum Would you like to work in spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.

At Clermont Hotel Group, we believe extraordinary guest experiences are created not only through great service, but through the care, attention and pride that goes into every detail behind the scenes. We’re looking for a Maintenance Manager to lead the smooth operation, upkeep and presentation of our hotel, ensuring every space - from guest areas to back-of-house operations - is safe, efficient and maintained to the highest standards.

This is a fantastic opportunity for someone with strong technical expertise, a proactive mindset and a passion for creating exceptional environments through leadership, organisation and attention to detail.

What you’ll be doing

As Maintenance Manager, you’ll play a key role in ensuring the hotel operates seamlessly day to day. From planned maintenance and compliance to refurbishment projects and reactive repairs, you’ll lead a dedicated maintenance team focused on delivering an outstanding environment for both guests and colleagues.

You’ll combine operational expertise with strong people leadership, helping to create a hotel that looks exceptional, functions efficiently and consistently delivers a first-class guest experience.

Maintenance Operations

• Oversee planned and reactive maintenance across all hotel areas
• Ensure the smooth operation of equipment, plant, services and building infrastructure
• Respond quickly and effectively to maintenance issues, minimising disruption to guests and operations
• Maintain high presentation standards across guest and colleague areas

Leadership & Team Development

• Lead, motivate and develop the maintenance team
• Encourage a proactive and solutions-focused approach to maintenance and repairs
• Support training, coaching and development within the department
• Foster a culture of accountability, teamwork and pride in standards

Health, Safety & Compliance

• Ensure full compliance with all health & safety, fire safety and statutory requirements
• Maintain accurate maintenance records, compliance documentation and servicing schedules
• Support the creation of a safe environment for guests, colleagues and contractors

Supplier & Budget Management

• Manage supplier relationships and contractor performance
• Monitor maintenance budgets with a focus on cost control and efficiency
• Support purchasing decisions and sustainable working practices
• Identify opportunities to improve operational performance and reduce costs

Projects & Improvements

• Support and oversee refurbishment and improvement projects across the hotel
• Ensure projects are delivered efficiently, safely and to agreed standards
• Contribute ideas and solutions that enhance the guest experience and hotel environment

What you’ll bring

We’re looking for someone who combines strong technical knowledge with a genuine passion for hospitality and leadership.

• Previous experience in a Maintenance Manager or similar role
• Time-served qualification or relevant trade background
• Strong understanding of hotel or building maintenance operations
• Excellent organisational and problem-solving skills
• Strong knowledge of health & safety and compliance standards
• Budget management and cost control experience
• A proactive and hands-on approach
• Strong leadership skills with the ability to motivate and develop a team
• Excellent attention to detail and pride in maintaining high standards
• Calm and solutions-focused under pressure
• Positive, reliable and highly organised
• Previous experience within hospitality or a similar guest-focused environment

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.