Band 3 Team Administrator | West London NHS Trust

An exciting opportunity has arisen for an organised, proactive, and enthusiastic administrator to join the Diabetes Education Service within the Long-Term Conditions team.

This key administrative role will provide comprehensive support to the Diabetes Education Service, ensuring the smooth and efficient running of day-to-day operations. The successful candidate will play an important part in supporting the delivery of high-quality diabetes education services and helping the team achieve its objectives in providing excellent patient care.

The post holder will work closely with patients, carers, healthcare professionals, and colleagues across the service to ensure effective communication, coordination, and administration at all times. Duties will include managing enquiries, maintaining accurate records, coordinating appointments and education sessions, and supporting the wider team with general administrative tasks.

We are looking for someone with excellent organisational and communication skills, strong attention to detail, and the ability to manage competing priorities in a busy environment. Previous administrative experience within a healthcare setting would be advantageous.

• Provide high-quality administrative support to the Diabetes Education Service
• Process referrals accurately and efficiently
• Produce education packs and teaching resources
• Organise venues and arrange refreshments for education sessions
• Liaise with patients, carers, healthcare professionals, and team members
• Maintain clear and professional communication at all times
• Support the wider Diabetes Service when required, including tasks directed by the DICE Patient Pathway Coordinator
• Assist with health promotion and prevention events, which may include taking patient measurement

Note

This vacancy does not offer sponsorship

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Monday 25 May 2026