Court Usher- Hendon, Temp

Operational Support Officer - HMCTS Hendon Magistrates

Location

based at Hendon Magistrates' Court (working on behalf of Wood Green Crown Court hearings)

Pay Rate

£15.59 per hour

Hours

Monday-Friday, 9:00am-5:00pm (37 hours per week) fully on-site.

Contract

Temporary assignment - currently for 12 months

Agency

Brook Street Recruitment on behalf of HM Courts & Tribunals Service

Role Overview

Brook Street are currently recruiting for an Operational Support Officer to support court operations on behalf of Wood Green Crown Court, currently based at Hendon Magistrates' Court.

This is a varied frontline role combining court ushering, customer service, and administrative responsibilities within a busy criminal court environment. You will support the smooth running of hearings while also carrying out important back-office and case-related administrative duties.

Please note

this role involves working within a criminal court environment and may include exposure to sensitive or distressing case material.

Key Responsibilities

• Prepare courtrooms before and during hearings, ensuring all required files, paperwork, and materials are available
• Support judges and court staff during hearings, both in person and via Microsoft Teams where required
• Call cases, manage attendance, and swear in witnesses
• Provide guidance and support to court users, including legal professionals, jurors, witnesses, and members of the public
• working in the Jury Office
• Handle face-to-face, telephone, and email enquiries professionally and efficiently
• Process court documentation, including scanning, uploading, photocopying, and filing sensitive documents
• Update and maintain records using HMCTS internal systems
• Assist with listings, scheduling, and general case progression administration
• Support wider court operations with general admin duties, correspondence, and digital casework
• Maintain confidentiality, professionalism, and high standards of conduct at all times

Skills & Experience Required

• Strong communication and customer service skills
• Previous administrative experience within a busy environment
• Confident using Microsoft Office, Outlook, and Teams
• Ability to work accurately and manage competing priorities
• Professional, reliable, and punctual approach to work
• Ability to remain calm under pressure in a fast-paced environment
• Comfortable handling sensitive or distressing criminal case material
• Ability to work independently and collaboratively as part of a team

Compliance & Clearance

Successful applicants will be required to undergo HMCTS pre-employment checks, including

• Enhanced DBS clearance
• Employment and reference checks
• Address history verification
• Evidence covering any gaps in employment or education history

Please apply online or contact Basheer at Basheer. Dawoud @ brookstreet. co. uk Please remember to include your mobile telephone number, CV and the role you are applying for

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.