Concierge

Job Advert

Position

Concierge

Location

London

Pay Rate

£16.50

Working Hours

Monday to Friday (08:00 - 18:00)

Closing Date

29/05/2026

Job ID

850

Would you like to join our fast-growing friendly team, to use your outstanding customer service skills in providing exceptional

corporate reception services?

Reception UK is an established reception and concierge service and our people believe first impressions count and we take great

pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service

that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.

We are looking for someone that wants to join our fast growing team, believes in great customer service and is committed to

delivering the high level of performance Reception UK are known for.

One of our prestigious residential buidings requires an exceptional Concierge. You will be expected to work with the onsite teams

to ensure an effortless and efficient running of the front of house services. Presenting and providing the best in class customer

service and front of house management skills. Professionalism is key!

Scope and Accountability

The Concierge is responsible for the quality of the service provided, ensuring that they create a positive impression of the

organisation. They are required to prioritise their own day to day work and will refer complex problems or queries to their line

manager or appropriate colleague.

Front of House

* As the key front of house resource, provide a welcoming, helpful and professional first point of contact to callers and

visitors.

* Answering all incoming telephone calls, providing initial information ensuring that all callers are provided with relevant

information.

* Ensure that all visitors feel valued and prioritised and where tenants are not available or point of reference not clear, take

messages and provide follow up.

* As the concierge, meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and

members of the public), providing a friendly, efficient, timely, professional and welcoming environment.

* Keep the front of house area well presented, tidy and uncluttered, ensuring the concierge literature is up to date

* Contributing to monitoring and ordering office supplies and maintaining office equipment

* Meet and greeting visitors and guests in a respectable and polite manner

* Assisting with daily task for example, booking taxis or facilitating with post and dry cleaning etc

* Be smart and presentable at all times

* Monitor fly tipping and confront residents, find out their flat number in order to re-charge them if they do not remove

offending items

* Holding and signing for packages

* Holding keys

* Patrols to be done at sporadic times throughout the shifts

Control of Services

These include the following

-

Front of House

* Security awareness, key registering, recording & control. Police liaison when necessary.

* Ensure the correct operation and continual monitoring of the buildings CCTV system ensuring that all records are kept, and

statutory procedures are carried out.

* Ensure that all Visitors are directed to their correct destinations within the building

Cleaning

* Oversee contract cleaning staff, control of materials quantity usage.

* Ensure the buildings cleaning specification is followed and all work is carried out.

* Advise the Facilities/Management Surveyor of any areas the cleaning specification requiring to be updated

Access Control

* Issue access fobs for new tenants, if required

* Deleting access fobs for tenants who have left the building or lost their fob

* Do not let unauthorised people to enter the tenants demise

* Liaise with tenants

Repairs

* Notify building management of any repairs that are required in the building.

* Deal with minor repair works if possible

Building Works

* Ensure that all Contractors are not given access to the site unless prior notification has been given.

* Liaise with onsite building contractors to ensure minimum disruption to the tenants and building therefore enabling the

contractors to carry out their works with the minimum of delay.

* The Concierge will also inform immediately any noticeable damage to the premises together with any anticipated problems.

* Ensure that any contractors working directly for tenants are aware of the regulations governing the common part areas

Reporting Responsibility

The Concierge will report to the below

The Building/ Facilities Manager - In respect of tenant liaison, level of services and any proposed changes, any defects or abuse

within the building. All building works minor or otherwise together with information on performance of the appointed contractors.

The RUK Contracts Manager - With regard to all contract terms including pay, hours, training and discipline, absence, building &

security procedures and any overtime requirement.

The Concierge will ensure that he/she is familiar with the following requirements within his/her properties and report

accordingly.

* Detail of Fire alarms tests/fire drills etc.

* Identity of building contractors on site and description of works being carried out.

* Breakdown and failure of plant.

* Any items of disrepair at the building including action taken.

* Movements of equipment/furniture belonging to the Landlords or tenants. Apparent breaches of covenant by lessees.

* Apparent reduction in staffing levels or changes in behaviour of tenants.

* Any accidents or other incidents.

* Provide a weekly heath & safety inspection report and brief weekly diary notes consisting of the completed checklist, all

service work completed or outstanding and anticipated service work for the following period. Include within the report details

of missed visits, breakdowns failures or trap-ins.

Tenant Liaison

The Concierge will be required to maintain contact with the appropriate tenants and deal with requests, complaints and all other

incidents such as emergencies and disruption due to building alterations as they occur. The importance of a firm but diplomatic

relationship with tenants at all levels cannot be over stressed.

Improvements

The Concierge will be expected to keep all services under review and make recommendations and implement improved services whenever

these are feasible having regard to lease restrictions and budgetary considerations.

The Future

From time to time duties, areas of responsibility are likely to be varied in accordance with changes in legislation or our

organisation and aims, to ensure the best possible service for our lessees

Employee Benefits

RUK take pride in offering benefits that promote health and well-being.

* Ride to Work Scheme

* Employee Assistance Program

* Credit Union

* Employee of the Month/Year

RUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse

talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to stop taking applications when we have had a suitable amount of responses.