Senior User Researcher

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty. Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

As a Senior User Researcher, you will lead research activities within a multidisciplinary User Centred Design Team, collaborating across the Insolvency Service to influence and improve the design of our products and services.

As a Senior User Researcher, you will lead research activities within a multidisciplinary User Centred Design Team, collaborating across the Insolvency Service.

Senior User Researchers, design and carry out research activities with users that help teams develop a deep understanding of the people that use government services and their requirements.

As a Senior User Researcher, you will need to be an experienced practitioner who can plan, design, and conduct user research activities.

Responsibilities

Your responsibilities will include however are not limited to

• conduct user research, and line manage and develop junior user researchers to ensure research practice is high quality, ethical, and safe
• build user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods
• effectively communicate user research findings to the team and the wider organisation, to influence delivery
• help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups
• take a dynamic role in the user centred design community, helping develop and improve our practice across the Insolvency Service
• help teams build services that apply the Government Service Standard, supporting teams to prepare for service assessments in line with GDS guidelines for building a good service
• identify metrics and other data that’s available to support user research and use this data to enhance your team’s understanding of user needs
• lead on planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of our services
• planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs
• creating and implementing a plan for user research for a project
• manage and prioritise your team’s work.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.