ISS Facilities Services • W12 7GF
About this role
Shift Team Leader
Contract
Professional Services, Production & Technology
Location
London, W12 7GF
Hours of work
38.6 - 4 on /4 off (days & nights)
Contract Type
Permanent
We are seeking a Shift Team Leader to oversee and lead the technical services operations and maintenance team, ensuring the effective implementation of site maintenance activities.
This role performs supervisory functions common to a facility maintenance and utility plant operations environment, with a strong focus on quality, safety, and operational continuity.
Job Description
We are looking for an experienced facilities professional who can lead a small on-site team, coordinate contractors, and ensure all planned and reactive maintenance activities are completed to standard.
The role requires hands-on problem solving, clear delegation, and availability to support 24/7 operational and emergency requirements.
Key Responsibilities
Lead and supervise the operations and maintenance team, reviewing performance and ensuring quality standards are met.
Assign and manage work tickets and planned preventative maintenance (PPM) work orders for the O&M team.
Ensure all PPMs and reactive work orders are completed as scheduled each month, taking corrective action where required.
Maintain and manage site Operations & Maintenance documentation, including drawings, manuals, and site operator documentation.
Review, edit, and maintain SOPs, MOPs, and EOPs in line with site operational requirements.
Coordinate and oversee contractors and vendors, ensuring safe access, supervision, and protection of critical load at all times.
Manage safe systems of work, including switching, lockout/tagout, and safe working area set-ups for specialist works.
Support the Facility Manager with reporting, subcontractor quotations, compliance with company, client, and HSEQ requirements.
Professional and Personal Competencies/Qualifications
Facilities Management background with experience delivering PPMs and reactive maintenance.
Proven experience overseeing or leading a small on-site engineering team.
Strong on-site problem-solving skills and the ability to delegate workloads effectively.
Fully electrically qualified (18th Edition, C&G, or NVQ Electrical Installations) or mechanically qualified (e.g. Gas or AC).
Comfortable working within procedural limitations and available for 24/7 shift and emergency call-out support.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.