inploi • Croydon CR0 2EU
About this role
Join Superdrug Head Office- Make a Real Difference Every Day!
Location
East Croydon
Hours
37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary
Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting
bit…
A day includes
Reviewing and building our store planograms and working with the buyers and merchandisers to ensure we are doing the right thing for our customers and our store teams
Work with suppliers to find the best fixture solutions to help our customers understand and shop our ranges
Working with the buyers on the strongest promotional plans for our stores, making sure the solution looks at which products are in which stores
Getting involved in key company projects
Getting to know our customers to help in making the right decisions for them
Help improve the quality of stock in our store, and ensure we are pushing our own brand products
Key Responsibilities
Planogram Management
Work closely with the Merchandise Planner and Buying team, agreeing Range Review objectives and ensuring these are met on all plans in agreed range review timeline, planning meetings for all relevant parties
Ensure that all planograms meet visual merchandising guidelines and planogram rules.
Facilitate and present the sign off of planograms to higher stakeholders in the business
Manage discontinued stock effectively within category planograms, and highlight key risks ahead of plans going live
Understand the impact of deranged stock on the business, and take necessary measures to prevent this
Build plans in the merchandise centre or with Supplier Category teams, ahead of the range review as required
Agree and deliver range review communication ahead of go live and co-ordinate with store operations
Fixturisation
Ensure that all fixturisation is built into the planning process and sited on the planogram to reflect the merchandising principles
Manage fixturisation projects and critical path for owned categories, meeting category objectives and ensuring merchandising principles are adhered to
Analyse the impact of fixturisation and trays in stores, sharing data and findings with the wider team
Range Management
Maintain all category range plans and ensure that they are kept up to data with the latest new lines
Range all new products to store and update the category range plans accordingly
Manage linked lines, owning for the team weekly. Understand the Superdrug shopper, and deliver range plans for each segment with this is mind
Promotional Planograms
Own the promotional planogram sign off process for the department and build all planograms in line with the Critical Path. Ensure Sign Off with higher stakeholders in the business
Challenge facings based on promotional forecasts and SKU level distribution
Ensure that plans are communicated efficiently through the promotional bulletin
Maintain all weekly trackers and run weekly reports for the wider team
Deliver planograms to stores
Manage the relationship with the store teams and deal with queries promptly
Manage the upkeep of all category range plans
Build and maintain good working relationships with both internal and external stakeholders
Work within agreed budgets and timescales
What you need to succeed
Experience working in retail, merchandising support or a store operations environment
Attention to detail but aware of the bigger picture
Organised and able to manage multiple tasks in a fast-paced retail environment
Time keeping skills to ensure deadlines are met
Team focused and able to work collaboratively with other departments
Strong communication skills with the ability to present findings clearly to wider teams
A desire to do what is best for our customers
Use initiative to solve problems
Experience of the basic Office suite (Outlook/Word/Excel) and comfortable running reports for the department as well as analysing outputs
Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform
Actively developing your ability to use AI effectively and think critically about outputs
Strengthen Human Touch -
Keeping the human element strong
Balancing AI efficiency with human coaching, empathy, and team cohesion
We are looking for someone who
Sees every interaction with the customer as an opportunity to brighten their day.
Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful
Be ‘The Best You’ using positive language and behaviours with customers and team members
Committed to join in, have some fun and celebrate everyone’s hard work
Builds great working relationships based on trust, respect and takes into account others needs
Regularly asks for feedback and uses it to improve and grow
Breaks down problems into smaller, manageable steps for easier resolution
Here's what's in it for you
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
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