Spasticity Clinic Assistant | St George's University Hospitals NHS Foundation Trust

Join our friendly multidisciplinary team in the Spasticity Service! This role is a mix of clinical and administrative work, giving you the chance to make a real difference to patients’ care.

The HCA/clinic assistant role is essential to the smooth running of the Spasticity Service. The post-holder will work as part of the multi-disciplinary team and have responsibility for providing a high quality administrative and clinical service to the Spasticity Service. They will ensure a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a positive patient experience. They will provide patients with a primary point of contact between the multidisciplinary team and their colleagues, patients, relatives, and GPs, providing relevant information and assisting with queries. They will coordinate care associated with patient pathways, including bookings and solving queries that arise. They also are responsible for offering clinical support to the members of the multidisciplinary team including preparation of patients for intervention therapy and assisting with procedures. This might include help with toileting, hoisting, undressing/dressing and handling patients during procedures such as botulinum toxin injections.

• Be the first point of contact for patients, families, and GPs.
• Coordinate appointments and patient care pathways.
• Monitor stock, prepare equipment and clinic rooms.
• Assist with procedures, including patient preparation (e.g. toileting, undressing) and support during interventions such as botulinum toxin injections.
• Keep the service running smoothly with top-notch admin support.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

• To assist the clinical team with the delivery of complex procedures such as botulinum toxin injections, nerve blocks and intrathecal baclofen (ITB) refills. This will include checking of controlled drugs (botulinum toxin, Baclofen and Phenol) and saline with clinicians; opening and safe handling of sterile packs; setting up of EMG machines and muscle stimulators; removal of Botox vials from the refrigerator and handling thereafter; opening of Baclofen and Phenol vials
• To assist with positioning of the patient during the procedure including supporting other clinicians in handling and positioning limbs in preparation for injections or intrathecal baclofen (ITB) refills.
• To assist with the moving and handling of patients and loads using the correct moving and handling aids and techniques in accordance with local guidelines and risk assessments.
• To assist with Baclofen pump refills including donning sterile gloves and maintaining pump and template position.
• To communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors or carers, and other clinicians involved in the care of the patient, e.g. General PractitionerS
• To manage and answer telephone calls related to the service in a courteous and prompt manner
• To provide patients with information about appointments or non-clinical advice and guidance regarding their care in a sensitive and timely manner and using language they understand.
• To resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team, or when to escalate the call to a senior colleague. Where calls are passed on, ensure that the caller is reassured regarding expected response times and has further contact details if necessary
• To be aware of and adhere to the Trust’s policy on standards for safe practice e.g. manual handling policy, fire, infection control, lone working, patient safety notices, uniform policy etc. and support others to do so.
• To identify health emergencies and act accordingly
• To report any incidents (e.g. where equipment does not meet the required standard), accidents or problems to the staff member in Charge.

Full details of the role’s responsibilities and duties are outlined in the attached Job Description.

This advert closes on Thursday 21 May 2026

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