Legal Assistant - Telephony

Legal Assistant - Telephony

£25,430 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work level 6C)

Full time 37.5 hours per week. Fixed shift patterns Monday-Friday, 8:30am – 5:00pm no weekend or evening work.

Stratford-Upon-Avon – office based with free parking on site.

We’re looking for Telephony Legal Assistants to join our probate team at Co‑op Legal Services. You’ll be supporting our case handlers with day‑to‑day admin, especially making outbound calls to third parties to gather the information we need to move cases forward. You don’t need any legal experience for this role, so if you have the skills we’re looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

Why this job matters

As a Legal Assistant you’re the person who helps keep everything moving. The information you gather makes it possible for our case handlers to progress cases smoothly and support families at an important moment in their lives. Your work genuinely makes a difference.

What you’ll do

• Make a high volume of outbound calls to 3rd parties to chase for information, and follow up when required
• Carry out administrative work including populating forms for 3rd parties and generating letters
• Work with a case management system
• Work effectively from a shared task list, making sure that the task list is well maintained
• Complete a variety of ad-hoc requests to meet the needs of the team

What you’ll bring

• Customer service experience
• The confidence to make a large number of calls on a daily basis
• The ability to show proactivity and persistence to achieve the desired outcome
• Great organisational skills, with the ability to prioritise your work and adapt to multiple requests
• The ability to communicate professionally and sensitively with external parties, customers, colleagues, and partners

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• A pension with up to 10% employer contributions
• Incentive scheme up to 10% after probation depending on performance
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Coaching, training and support such as study leave, to help you develop your skills and progress your career
• Cycle-to-work scheme

A place where you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.