Customer Service Assistant

Customer Service Assistant

£24,570 pro-rata plus great benefits (Work Level 6C)

Scunthorpe (hybrid)

1x permanent | 1x fixed-term contract (until February 2027)

Please note

In this role, you’ll spend the first 3 months in the office for training. After this, you’ll be able to work from home 3 days per week. You’ll work approximately 1 in 4 Saturdays and be on a bank holiday rota.

Co-op Wholesale is growing, and we’re looking for talented people who want to shape what comes next. As a Customer Service Assistant in our Partner Administration team, you’ll support in setting up accounts and processing product orders from our wholesale partners. We’ll look to you to make sure their needs are met, helping them to give their shoppers a great in-store experience.

Why this role matters

Exciting things are happening at Co-op Wholesale. We’re growing fast, strengthening our offer for retailers, key accounts, and corporate partners, and we need great people to be part of our journey.

To make this offer the best it can be, we need to make sure we’re supporting our partners; helping them to order the products their customers love. That’s where you come in.

What you’ll do

• Support setting up new accounts and managing product access, as well as supporting partners with bulk/pre-sell orders digitally or via the phone
• Accurately upload and push-through orders into the system
• Generate reports using Microsoft Excel
• Help to resolve delivery and order queries from our wholesale partners
• Collaborate with teams and colleagues across the wider business to make sure we’re giving a great service to our partners

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience managing relationships with customers and other partners
• Good IT skills, including Microsoft Excel, with an interest in developing more advanced skills (e.g., VLOOKUPs, pivot tables)
• Self-motivation and the ability to work to your own initiative
• Good organisation skills and the ability to manage multiple priorities

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• 28 days holiday (pro-rata) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.