Practice Manager

Primary key responsibilities The following are the core responsibilities of the Practice Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Oversee the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities b. Provide leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times c. Functional management of all salaried clinical and administrative staff d. Manage recruitment, including pre-employment checks and induction training, including those staff not directly employed by the practice e. Consider staff planning and develop, implement and embed an effective succession plan f. Manage an effective staff appraisal process, and undertake appraisals for those they line manage g. Manage an effective system for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare h. Maintain an effective overview of and ensure compliance with HR legislation i. Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively j. Implement and embed an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record k. Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed l. Manage the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the partners m. With support from the Partners, manage the financial elements of the organisation whilst seeking to maximise income and reduce expenditure n. Maintain an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented o. Guide the team to reach QOF targets (supported by the nursing and administrative leads) p. Ensure the organisation has appropriate insurance cover q. Manage the procurement of organisation equipment, supplies and services r. Manage contracts for services s. Be the key liaison with the PCN, the PCN Manager and any ARRS staff who provide a supporting service at the organisation t. Develop, implement and embed an efficient business continuity plan u. Implement systems to ensure compliance with CQC regulations and standards v. Lead the management of the clinical system, ensuring compliance with DPA18 and UK GDPR w. Actively encourage and promote the use of patient online services x. Update and act as the focal point for the practice website and social media sites y. Market the practice appropriately to ensure patient population is stable or increasing z. Ensure staff implement the practice-wide approach to the management of all patient services matters aa. Identify and deliver team training where required bb. Manage the premises, including health and safety aspects, and undertake risk assessments, staff awareness and mandatory risk-management training cc. Support the management team in the compilation of practice reports and the practice development plan dd. Manage the patient complaints process and ensure that staff are fully conversant with the complaints procedure ee. Be an instrumental member of the general practice team ff. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children gg. Undertake all mandatory training and induction programmes hh. Be the leader for the spectrum of clinical governance ii. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Wider responsibilities In addition to the primary responsibilities, the Practice Business Manager has the following wider responsibilities: a. Deputise for the Partners at internal and external meetings b. Act as the primary point of contact for NHSE, ICB, PCN, community services, suppliers and other external stakeholders c. Oversee the submission of reports for QOF, enhanced services and other reporting requirements d. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas e. Oversee the management of the Patient Participation Group f. Attend any external meetings pertinent to this role g. Support and participate in shared learning