Store Transformation Development Manager

About the role

Permanent

£52,000 - £59,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week in the office)

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Store Transformation Development Manager and you’ll be a big part of this.

Role Purpose

A future shaping role driving retail transformation at pace. You translate strategy into clear, actionable change for stores, simplifying complexity, lifting colleague experience and delivering strong operational and customer outcomes through sharp execution and collaboration

Key responsibilities

Strategy & Planning

Develop and articulate clear, insight-driven strategies that shape the future direction of our store estate. Ensure that strategic priorities are aligned with the needs of customers, colleagues, commercial objectives, and operational requirements.

Program Delivery

Oversee the entire delivery process from initial concept through to rollout. Establish key performance indicators (KPIs) and governance frameworks, ensuring that execution is safe, consistent, and effective across all areas.

Stakeholder Leadership & Communication

Serve as a visible and credible leader throughout the transformation process. Build alignment and provide clarity across all teams, effectively communicating the vision and progress of transformation initiatives.

Colleague Empowerment

Provide store teams with the necessary tools, training, and support to confidently and safely implement sustainable change. Empower colleagues to embrace transformation and contribute to its success.

Risk, Safety & Operational Excellence

Apply insights and conduct thorough risk evaluations to ensure that every change initiative enhances compliance, safety, and operational performance within stores.

Performance Tracking & Insight

Continuously monitor performance and measure the impact of transformation programs. Use these insights to drive ongoing improvements and optimize outcomes across all initiatives.

Operational Effectiveness

Take ownership of continuous improvement and business processes across key operational areas, ensuring end-to-end effectiveness and efficiency in store operations.

Key Business Relationships

• Store Transformation Development Lead
• Retail Leadership
• Technology teams
• Asset Protection central team
• Store Implementation team
• Other Retail Operations colleagues
• Other key project stakeholders

Required skills & experience

• Project Management experience in a transformation or operational change context.
• Proven success leading complex, multi‑disciplinary teams (Commercial, Marketing, Finance, HR, Retail Change, Stores, Omnichannel, etc.) to deliver change that lands first time.
• Strong ability to simplify complexity and design clear, scalable solutions for multi‑site retail.
• Ability to build confidence and influence senior leaders to unlock progress and remove barriers.
• Strong financial awareness, including benefits modelling and cost tracking.
• Skilled in coaching others, adapting leadership style, and building high trust relationships across the organisation.
• Customer centric mindset with an instinct for balancing colleague experience, operational execution and commercial goals.
• Proficient in Excel, PowerPoint, Monday.com, Co‑pilot and related PM tools.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.

Training & development

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.

Flexible learning with LEO

LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our

First Line Manager programme

a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.

Induction

At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.

Take a tour around our office

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our store support office

Facilities

In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.

Sustainability

B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

Ready to apply?

Step 1

Apply via bandqcareers.com

Step 2

We'll contact you for a phone interview

Step 3

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Store Transformation Development Manager

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Eastleigh, Hampshire

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Open to Job Share, Full Time or Part Time - Permanent

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£52,000.00 to £59,000.00 per year